Recent Posts

Make a Water Damage Inspection Part of Regular Home Maintenance | SERVPRO® of Gwinnett County South

9/21/2020 (Permalink)

tan wall with water damage spots showing through Do you have any water damage to your home? Contact SERVPRO of Gwinnett County South, we are your local water restoration experts.

There are few things that are worse for a home than the accumulation of water damage that goes untreated. This can lead to a number of issues and cause problems that are more than just cosmetic. Water damage can severely harm the structural elements of a home and cause a whole host of issues that are not readily apparent.

As part of your maintenance tasks around the house, doing a check for water damage on a regular basis is wise. Catching it early will lessen the damage you—and your homeowners’ insurance—have to deal with. If you find evidence of water damage, it is important to call in the restoration professionals right away.

Looking for Evidence of Water Damage Around the House

Inspect your walls and ceilings. If there is a leak in the ceiling or behind the walls, your drywall will often be the first place to show it. Spots of discoloration or peeling paint are often signs of a hidden leak festering, and can quickly be noticed with even a preliminary DIY inspection of the area.

Don’t forget to look down. Your floors can often show evidence of water damage early on, as well. As the water flows downward from where it is originating, it can work its way to the subfloor which can absorb a good bit of moisture. This will cause the subfloor to swell, leading to buckling and softening of the cosmetic floor above.

Inspect your roof. Your roof serves as your first line of defense against any weather-related issue, which is why keeping it operational is so important. Go out with a pair of binoculars after every storm to check for missing shingles, loose flashing or other signs of trouble. It is also smart to check in on your gutters when it rains so you can watch out for drainage issues.

Pay close attention to the basement. Basements were always considered to be a damp area in the past, but now we know how much damage can be done by letting basement moisture go unchecked. Water can seep in through the walls if drainage is poor, holding moisture in and leading to mold and mildew growth. Basement moisture is no joke, and should always be addressed by a professional.

If you have water damage anywhere in your home, we are here to help. You can contact us at any hour to learn more about our services or to report damages. Get in touch today to speak with a water damage restoration expert.

Plan for the Worst Case Scenario When It Comes to Storms | SERVPRO® of Gwinnett County South

8/24/2020 (Permalink)

large yellow storm warning sign in front of dark forming clouds SERVPRO of Gwinnett County South is here to provide you with a rapid response. Contact us right away if you experience any storm damage.

Though it is often the case that a storm will threaten an area and then pass through without disruption, all it takes is one bad storm to cause severe damages to your home and property.

There is no way to predict when storms will cause damage, which is why we always recommend having a safety focused mindset, including preparing in advance for severe weather. If a severe storm does happen, knowing you have done all you can to prevent damage will provide valuable peace of mind.

Do All You Can to Prevent Storm Damage

Prepare your home as much as possible. There are many types of damage storms can cause, many of which are unpredictable—but some can be mitigated with a bit of preparation. Tree branches are some of the biggest culprits of storm damages, so simply maintaining your trees can go a long way, as can securing any loose objects in your yard that the wind could pick up. In case of a prolonged power outage, you may want to consider installing a house-wide generator as well.

Create a family communications plan. Hopefully, you and your family will all be safe at home when a storm begins to threaten the area. All the people and pets can proceed to your designated shelter room of the house and wait out the worst of it well out of harm’s way. However, if this is not the case, it is important that you have a plan regarding communications and reconvening when it is safe to do so, so everyone is accounted for at all times.

Make sure your emergency kit is stocked. Having a household emergency kit is always recommended as the first step for any disaster preparations. Not only will they come in handy while you shelter from a storm at home, but in case the power goes out, having access to food and water will be extremely valuable. Make sure you take the needs of each family member into account as you pack yours so that nothing is forgotten.

Consider getting a weather radio. Because of the prevalence of cellphones, many of us do not have any analog options for getting information. In case your phone dies and the power is out, we highly recommend having a backup information source such as a weather radio so you can still get emergency alerts and updates from local weather officials during a storm.

If your home is damaged by a storm, you can depend on us to take care of any damages. Contact us at any hour to report damage and receive a rapid response.

Picking Your Storm Restoration Company | SERVPRO® of Gwinnett County South

8/7/2020 (Permalink)

< img src =”tree.jpg” alt = "large downed tree laying on top of light brown house"> Choosing the right restoration company is crucial to getting things back to normal. Call SERVPRO of Gwinnett County South to set up an appointment.

It is never fun to experience a storm, but if you have damage done to your property, it can be even more alarming to endure. Data has shown that storms are happening more frequently and are causing more damage—that is why it is vital to have a plan in place in case you experience damage to your home so you can get the restoration process started right away.

Taking care of the damages as quickly as you can is recommended, as is choosing a restoration company that you can depend on. The company you choose will be in charge of handling all of your damages, so it is best to work with someone you can trust completely to ensure your home or business is fully restored.

Tips When Choosing a Company for Storm Restoration

Do research on their local and industry reviews. As with anything you are purchasing for your home, it is best to do your research regarding what company will meet your needs for restoration. Check out their reputation and make sure [they are actually a reputable provider of services( to avoid post-disaster scams, which are quite common. When you work with us, you can be certain you are getting a company that is well-regarded both on a local and national level.

Ask how they will handle any surges in demand. Making sure that your chosen company can handle a sudden surge in demand is key when considering storm damage, as storms can impact large sections of an area at a time. Thankfully, we have a national network of SERVPRO® locations that can provide backup and extra resources so we can guarantee you will receive exceptional service regardless of how high demand is.

Take note of what their hours are. There is no schedule that severe weather follows, and in our experience, it often strikes at the most inconvenient time. No matter what hour you sustain damage to your home, you can be certain that we will be here to help you. You can get in touch with us any time of the day or night, and we will gather all your information and begin formulating a response so your damage can be handled as soon as possible.

When you have damage from a storm to your home or commercial building, you can always depend on us to handle it. Contact us at any hour to see our exceptional service in action.

Practicing Grill Safety to Lower Your Chances of a Fire | SERVPRO® of Gwinnett County South

7/27/2020 (Permalink)

a person in grilling chicken and hot dogs on an outdoor grill SERVPRO of Gwinnett County South are the fire restoration experts. To learn more give us a call or contact us online.

Grilling is synonymous with summertime, both because it is an enjoyable reason to get outside and because grilled food always seems to turn out extra delicious. If you are like us and love to use your grill often, we recommend brushing up on your grill safety skills to avoid any harmful fires from popping up at your next cookout.

While this may seem like a minor concern, the U.S. Fire Administration’s research tells a different story, where nearly 6,000 fires are caused by accidents during grilling sessions annually. Making sure you know how to prevent this is key to grilling safely every time.

Brushing Up on Your Grill Safety Skills

Create a safe zone around your grill. Of course, convenience might be the factor that comes to mind when deciding where to place your grill, but do not forget about safety concerns as well. A sudden flare-up can ignite anything in its path, which is why a minimum of three feet of clearance is advised for wherever you set up your grill station.

Clean your grill grates often. Having food caked onto your grill grates is not just bad for your cooking experience—it is also a common cause of grill fires. Leaving grease and crumbs to accumulate on the grates can lead to a sudden fire if they become too hot, so cleaning your grill after each use is a good habit to get into.

Never leave the grill unattended. A grill flare-up can be sudden, and even if you are just walking away for a moment, it can lead to a fire that quickly turns out of hand. Never walk away from the grill without designating another person to watch it, and be sure you have an operational fire extinguisher nearby in case a flare-up does occur.

Inspect the grill regularly. Before you turn on the gas and get to cooking, inspect your grill carefully for any defects, wear or tear. Gas connection lines that run from your propane tank can fail with time, leading to a gas leak that can explode when a flame is applied. Instead of chancing it, a quick visual inspection will tell you everything you need to know.

If you have a grill fire that does damage to your home, we are here to help. You can call us any time, day or night, to have a quick response from our restoration experts.

Quick Tips for Summer Storm Safety | SERVPRO® of Gwinnett County South

7/13/2020 (Permalink)

lighting striking hillside during storm at night Have you been affected by a storm event? SERVPRO of Gwinnett County South is available 24/7 and ready to assist you with any storm damage.

As the temperatures rise and the humidity builds, severe weather simply becomes a part of many summer days. While these storms can feel rather routine, it is also important that you always prioritize safety when they are in the forecast.

Though many storms pass through without incident, they all have the ability to produce lightning, wind and hail, so knowing your options for shelter and how to keep yourself as safe as possible is wise.

Staying Safe During Summer Storms

Know your options for shelter. Ideally, the best place to be in the event of severe weather is an interior room of your own home, with no outward-facing windows or doors. However, if you get caught on the road in the storm, staying in your car is the second-safest thing to do. Pull the car over and turn off the engine, and avoid touching anything metal inside the vehicle until the storm passes.

Practice electrical safety. If lightning strikes your home, it can travel through the electrical wires on its way to ground itself—and damage your electronics in the process. If you know a storm is coming, take the time to unplug everything in the home to avoid an electrical surge. Because storms happen suddenly, it is also wise to use surge protectors throughout the house in case you are unable to unplug everything before lightning becomes a threat.

Avoid direct contact with concrete. While a concrete structure might logically seem like the safest place to be during a storm, that is not always the case. Many types of concrete are reinforced with metal rods in their interior, meaning if lightning were to strike, the concrete itself could transfer the charge to anyone touching the surface. If possible, avoid direct contact with concrete any time a storm is nearby.

Stay indoors for at least 30 minutes. Storms often move through an area quickly, and once the skies have cleared again, you might be ready to resume your day. But going outside prematurely can still put you in danger as lightning can strike up to 25 miles away from the actual storm. You should wait at least 30 minutes after the last clap of thunder in order to ensure you will not be in harm’s way.

If your home sustains damage due to a storm, you can count on us to help. Contact us at any hour to learn more about our storm restoration process.

A Water Loss can Lead to Mold

6/17/2020 (Permalink)

One of the most important things about water damage is to treat it quickly. Whether you have sustained a busted pipe or something more serious, if the water damage reached your carpets and was not treated professionally, you still have damage happening right beneath your feet. Mold is growing in your carpets, and you need to take care of it. ASAP.

Mold can start within 24-48 hours of the time of loss in the right environment and conditions. Your home offers a constant food supply to the mold spores. Mold spores feed on wood, drywall, insulation, paper and anything it can get attached on. After a day or more, the mold starts colonizing, creating those big black stains we all know from photos (or from our home, if luck wasn't on our side).

Mold Is Dangerous, Even When Hidden

In most cases, mold will be discovered after it colonizes, and by then its growth is rapid. If you suspect you have mold, you should call a mold expert to check it out. Whether it's a water damage certified technician, a home inspector or an industrial hygienist. The mold usually grows where water damage hit, or where high humidity is found. If water leaked on your carpet - that's where the mold will start growing.

To protect your carpets from mold after they're flooded by water, you should follow the steps below. If it already happened, and you missed one of the steps, you should check your carpets for dark stains or moldy smell. You don't want mold growing under your carpets, in your floors and all around your home.

Steps to prevent mold after water damage:

  1. Stop the water source - first thing first. Stop the water from flowing in and get them out of your home. If it's a leaky pipe or a broken appliance, close the water main. If it's the roof, try and see if you can get a roofing company to come for an emergency service and close the gap. Once you've stopped the water from coming, you need to get it out.
  2. Extract the water - to prevent further damage and minimize long term effects, it's important to get the water out. If it's a small amount, you can blot it out or use a mop to absorb it (if on the floor and not carpets). If it's a large amount, get a water mitigation company like SERVPRO of Gwinnett County South to help you with it.
  3. Get it Dry – Fast! - If you have fans, or you know where you can rent drying fans - go for it. If you need some help with drying your home, we'd be glad to help as well. Call us and let us know what you need. It's important to have the property dried as fast as you can to avoid mold growth, as well as the water being absorbed in carpets, floors, rugs or other items. It's also recommended to use dehumidifiers to lower the humidity in the affected area, especially if you can't air it out properly.
  4. Steam clean everything you can - carpets, rugs, flooring, furniture - if it had water get to it you want it professionally cleaned right now, before the mold gets comfortable and colonizes. Once the mold sets in, that item is probably lost and will need to be replaced.
  5. Sanitize the affected area - if you hired a professional damage restoration company, they'll do it as part of the water mitigation process. If you didn't, and decided to solve the issue yourself, you should clean anything that met the water.


If you still feel like your clean-up wasn't enough, or you feel there is mold hiding somewhere - contact us at SERVPRO of Gwinnett County South at 770-448-5782. We'd be more than happy to pay you a visit and provide a professional opinion on the matter.

Remember, it's very dangerous to have mold in your home - mold can have very serious side effects on you and your health. Get your mold remediated as soon as you can.

Water Restoration in Your Home

6/14/2020 (Permalink)

When heavy rains and high winds hit hard, property destruction and loss can be devastating to you as a homeowner. Structural damage to the exterior of your home is followed by interior devastation from water and winds. Storm damage is rarely isolated to just a few buildings in an area adding the challenge of finding a restoration company that can respond swiftly to your needs to an already anxiety provoking situation. SERVPRO of Gwinnett County South delivers the help you need swiftly, even when a local disaster is widespread as we can call upon a network of over 1,650 franchises nationwide to respond if the need is great.   Storm damage can feel overwhelming, but your fear and panic will disappear when our team of professionals responds to your water, wind, and flooding repair fulfilling your restoration needs. Your particular situation is of paramount importance to us, and you need not worry that your repairs and restoration will take a back seat even when many in your area are struggling to recover from the same issues you face. Choosing our company puts in motion a vast support system, but our local ownership means you will receive a personalized approach to your particular situation, efficiently returning your home back to its pre-storm condition just “Like it never even happened.”   Placing your trust in SERVPRO of Gwinnett County South for your storm damage needs will reap you benefits that less qualified companies simply cannot deliver. We use state of the art equipment to clean, repair, and restore your home and in the process, we also restore your and your family’s peace of mind. Our technicians are highly trained and qualified, current in Institute of Inspection Cleaning and Restoration Certification (IICRC) for any procedure needed to bring your home back to the comfortable and comforting refuge you deserve. We also work closely with your insurance company, ensuring that all the work necessary is approved and compensated according to the terms of your policy. Our high standards and relentless drive to do the job on time while meeting local specifications means you and your family will quickly return to the quiet enjoyment of your house and neighborhood. We are not satisfied until you are happily back in your restored dwelling.   Once you make sure that your family is safe after a major storm, your first call should be to SERVPRO of Gwinnett County South. Dial 770-448-5782  24/7 and begin the road to recovery by scheduling an inspection with our storm damage experts.

Steps to Take After a House Fire | SERVPRO® of Gwinnett County South

6/11/2020 (Permalink)

woman with hands covering face upset with burnt house in background If your home is damaged in a house fire, SERVPRO of Gwinnett County South is here to help. Contact us for any fire restoration needs.

Having a house fire strike your home is a fearful and overwhelming life experience. Whether it was extinguished immediately or continued on to become severe, the damage caused by a house fire can be far-reaching and difficult to deal with.

In order to help you recover, we have included some things to remember in order to pick up the pieces from a house fire and be able to continue on with life.

Picking Up the Pieces Following a House Fire

Prepare yourself for what to expect. Though many of us are familiar with fire damage in the abstract, seeing it firsthand in a way that impacts your own life is a different experience altogether. Prepare yourself before you enter your home, and remember that fire damage can often impact areas that were not even near the flames due to the way that smoke and soot can travel.

Wait to enter your home. While springing into action is a common reaction following a house fire, it is important that you are not doing anything that could put you in harm’s way. Fires can lead to structural issues for a home, and entering too early could put you at risk. Be sure to check with officials to make sure it is completely safe before you attempt to go back into the home.

Contact your insurance company. Filing a fire insurance claim is different with every provider, so getting in touch with yours to learn more about the process will help you make sure you follow the right protocols and get the most out of your claim.

Document the damages. Creating an inventory list and taking plenty of photos is a great way to stay organized and not accidentally leave something out. Go room by room to document the damages to your belongings and structures so you have clear records both for your benefit and to ease the difficulties of filing an insurance claim.

Contact your restoration company. The aftermath of a fire can be emotionally taxing to deal with, which is why we always recommend working with a reputable, professional restoration company to make things easier on your family. A good restoration crew will give you immeasurable peace of mind so you can worry less about the recovery process and focus more on healing.

If your home is damaged in a house fire, you can count on us to help you. Get in touch at any hour for a quick response.

Equipped to handle large commercial losses

6/4/2020 (Permalink)

When you're a business owner and you run into an unexpected commercial disaster, you should call our franchises SERVPRO of Gwinnett County Southeast or SERVPRO of Gwinnett County Southwest at 770-448-5782. We can immediately dispatch technicians to come assess any situation that is stopping your business from operating. SERVPRO of Gwinnett County South will do everything in our power to help you and your business when trouble arises. 

Tips until SERVPRO arrives:

  • Shut off the water source, if identified.
  • Place aluminum foil or wood blocks under furniture legs.
  • DO NOT use regular vacuum to remove water
  • Locate insurance information
  • When we arrive we will do a very thorough dry out and complete it in a timely manner. We practice the science of drying...and we specialize in restoring your property. We are a "One Stop Shop" – Which means we are a company that can dry out your property, take care of your contents, and rebuild if necessary. Call our franchises SERVPRO of Gwinnett County Southeast or SERVPRO of Gwinnett County Southwest at 770-448-5782, we are available to you 24 hours a day, 7 days a week for all your commercial needs.

Are you prepared for severe weather damages?

6/4/2020 (Permalink)

Are you ready for Severe Weather?

Severe weather is unpredictable and SERVPRO® of Gwinnett County South wants you to be safe no matter the season! Below are some severe weather readiness tips to help guide you, no matter what type of disaster you may encounter.

Weather Radios: Weather radios are the most reliable way to receive notifications of severe weather in your area. Although cellular phones, weather apps, social media as well as wireless emergency alerts (WEA’s) are what the majority of us depend on to keep informed, the truth is those devices can have their limitations during severe weather and can be interrupted. Mobile devices rely on towers and those towers can be damaged and cease to function during severe weather. A weather radio, WITH CHARGED BATTERIES, is the most reliable way to be informed of severe weather. Be sure to properly program your weather radio so you only receive the alerts you want for the counties you want.

Emergency Supply Kit: Having an emergency kit can be a life saver. Most emergency management agencies recommend supplies for up to three days. The following is a list you can use as a guideline:

Water – 1 gallon per person per day

Food – non-perishable

Manual can opener

Battery operated radio, preferably a weather radio


Extra batteries for radio and flashlight

First Aid kit

Whistle to signal help

Clothing, blankets

Dust mask 

Plastic sheeting, garbage bags, and duct tape

Wrench or other tools to shut off utilities

Hygiene items

Important documents. (Copy of insurance policy, bank account info, identification, etc.)

Fire extinguisher

Matches in waterproof case


Make family plan: Make sure all members in the household are aware where they are to go in the event of severe weather. If for some reason the family is separated in the event of a severe storm, have a meeting place established as to aid in finding each other amidst devastation.

Call SERVPRO® of Gwinnett County South 770-448-5782. We are here to help!