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Questions for Your Restoration Company | SERVPRO® of Gwinnett County South

3/25/2020 (Permalink)

SERVPRO of Gwinnett County South's green work van with SERVPRO logo at clean up site. A quick response from SERVPRO of Gwinnett County South ensures your Clean-up and Restoration needs are professionally completed.

Do you have a plan for what to do if damage were to occur to your home? Discovering damage can be a scary thing, so it is wise for homeowners to have a plan in place before this occurs. Choosing an experienced and reputable restoration company is the best way to ensure you have a smooth restoration process and your home is restored to its pre-damage condition.

During the planning stages, it is important to choose a company that is well-rounded and can tackle many types of damages. This will ensure you are prepared regardless of the issue that arises, and they can handle the more nuanced aspects of damage that can occur—for example, fire leading to hazardous air quality or water damage causing damage to a home’s structural elements. This will ensure you are not stuck with a company that can only do half the job, and will instead make sure your home is completely restored.

<h3to-look-for-in-a-restoration-company">What to Look for in a Restoration Company

Knowing what to expect from the restoration company you choose can make a big difference in the period after the damage that is fraught with emotion. Asking key questions of your restoration company will ensure you make the right decision when the time comes.

Do You Have Flexible Hours?

No one can predict when a disaster will occur, which is why choosing a company that does not stick to a strict set of business hours is so valuable. We have a 247 emergency line so we are able to have our technicians respond regardless of the hour in order to start your restoration fast.

How Are Your Staff Members Trained?

Performing restoration is a highly skilled job, which is why our technicians are highly trained. We base all of our education on IICRC guidelines in order to have our staff be knowledgeable in the latest developments in restoration. This ensures they are able to tackle any damage with confidence and expertise.

Can You Handle Large Disasters?

Handling single-home damage is one thing, but many companies might not be equipped to handle events that occur on a larger scale. With a network of 1,700 franchises across the country, we have a vast network to call upon should the situation necessitate it. This guarantees that we can handle localized damage with the same level of care as we can a natural disaster.

If you have experienced storm damage, we are always here to help! Call our restoration experts 247 so we can address your damages quickly.

Reducing Risks for Small Business Owners | SERVPRO® of Gwinnett County South

3/18/2020 (Permalink)

Being prepared can make a difference. Being prepared is a smart decision!

Understanding your risks as a business owner is an important part of keeping your investment protected. Being prepared for all sorts of risks is a wise move, but unfortunately, many business owners are not adequately prepared for natural disasters.

Natural disasters are becoming a more frequent occurrence throughout the country, and while certain areas might be more vulnerable than others, one can happen at any time in any part of the world. That is why it is important for business owners to know what they will do when a disaster becomes imminent as well as how to handle the lingering effects of one in order to restore your business and minimize the interruption in operations.

How Small Business Owners Are Able to Plan for Disasters

1. Double-Check Your Insurance
Every insurance policy is different, but in many cases, a single business policy is not enough. Catastrophic events such as natural disasters are often beyond the scope of coverage for insurance claims, requiring business owners to purchase extra commercial policies for their business to make sure they are protected.

2. Create Your Action Plan
Because evacuation orders are often only given with moments’ notice, it is important to have a clear-cut plan for what you will do as soon as it is time to escape. Create a document that details the location of emergency supplies, pathways of evacuation and how to get to local shelters to seek safety. Knowing these points in advance will help you move quickly when necessary, allowing for a smooth transition once a disaster is nearby.

3. Rehearse Drills and Prepare Staff
Preparing your staff for an emergency is another important aspect of business ownership, as it helps keep your employees safe and lessens your own liability in the process. Training staff on the procedures for emergency action and scheduling regular workplace drills to go over various scenarios will help everyone be safer in a disaster scenario.

4. Choose a Restoration Company to Work With
Minimizing an interruption in operations is one of the smartest strategies for business owners after a disaster, and deciding which restoration company you will work with in advance is a great way to do this. This will allow you to place the call immediately—especially if your company has a 247 emergency line—so you are able to resume your business operations quickly.

If you need to pick a commercial restoration company that’s right for you, call us today! We can tell you all about what sets our process apart.

We are cleaning experts

3/17/2020 (Permalink)

Covid-19 SERVPRO of Gwinnett Southeast and Southwest is here to help!

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

Kitchen/Food Areas




Retail Spaces

Water Fountains


Sales Counters

Carpets and Rugs

Stair Handrails

Elevator Cars

Playground Equipment

Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Gwinnett County Southeast and Southwest, 770-448-5782

How to Prepare Your Business for Flooding | SERVPRO® of Gwinnett County South

3/11/2020 (Permalink)

 Flooding in large room with staircase partially submerged in water. A flood can happened when you least expect it. If your business experiences any water damage, contact SERVPRO of Gwinnett County South. We will get yo

Preparing for a flood is one of the smartest things that a business owner can do, even if they are not in an area typically prone to flooding. Statistically, 90% of natural disasters involve flooding and commonly impact areas that are not usual flooding targets.

Increasing your emergency preparedness by planning for a flood is a great idea not only for the safety of yourself and your staff but also for the continuity of your business. By planning in advance and preserving documentation, you can be more prepared to reopen after the flooding passes.

<h3to-prepare">How to Prepare

It is not uncommon for business owners to not know where to start on flood preparations, but thankfully there are many resources out there. Some things to do include:

  • Use the FEMA Flood Map and locate your building in order to determine any geographical risks you might face.
  • Place copies of important documents in a secure location you will be able to access following a flood.
  • Educate employees on your official flooding action procedures, which will ensure everyone knows what their role is in a flood scenario.
  • Identify evacuation routes from various locations around the building and host regular drills.
  • Consider the idea of adding flood insurance to your business policy.
  • Store non-perishable food and water in case you face wait times for emergency personnel to arrive.
  • Raise up any valuable electronics out of the water’s path.

<h3to-decide-what-documents-to-copy">How to Decide What Documents to Copy

When it comes to copying documents, it is better to have anything you think you might need instead of failing to remember something. Some important things to include are:

  • An outline of your business continuity tasks
  • Means of contact for any staff members and third-party services you may need to contact
  • Your insurance agent’s contact information
  • Detailed steps for recovering computer files that have been backed up
  • Financial documents such as bank account information

If your business has experienced a flood, we are always here to help. Call us 247 to get our team of professionals to your business quickly so you can get back on track.

How to Make Sure Your Business Is Prepared for Disasters | SERVPRO® of Gwinnett County South

3/3/2020 (Permalink)

A catostrophic fire Fires started from lighting storms.

If you are a business owner, or run a business, there are many, many facets of the business that must be addressed. One of those is emergency preparedness, which is probably the most important factor to think about.

Even though you may have a plan in place, it will not stop all disasters, but it can still give your business a leg up on the safety side. This will allow you to at least make sure that your employees know what to do if a disaster or emergency situation should occur.

Making a Plan

If you have not taken the time to sit down and work out an emergency preparedness plan for various disaster situations, please make that one of your top priorities!

There are numerous emergencies your business should have a preparedness plan in place for, including:

  • Fire
  • Severe weather, including thunderstorms and winter storms
  • Other natural hazards like floods, hurricanes, tornadoes and earthquakes
  • Human-caused hazards, including accidents or acts of violence
  • Technology-related issues like power outages and equipment failure

A disaster is a disaster whether it’s man-made or caused by nature. If there is no emergency plan for your business, things could get even more stressful quickly.

You should make sure that safety training and familiarization of emergency preparedness plans are included in the company onboarding process, team-building activities and continuing education opportunities.

By helping employees familiarize themselves with proper safety protocol and emergency procedures, you’re not only giving them the tools to protect themselves, but you are also setting them up to help protect guests/visitors and the business itself.

Where to Begin

When beginning to set up an emergency plan for your business, first evaluate what disasters could most likely occur—also include those that are a longshot but could still happen. After all, it’s better to prepare for all the worst-case scenarios and not be caught off guard.

There are plenty of online resources to help guide you through this process, including, the American Red Cross, FEMA and the CDC.

Conducting a business impact analysis (BIA) can help predict the potential effect a disaster may have on your business. This would include lost or delayed sales and income, increased expenses from repairs, and delayed implementation of business plans. Don’t forget to make sure a crisis communications plan is in place, too.

After an emergency preparedness plan has been developed, be sure to review and practice it with your employees. Reviewing and rehearsing various scenarios can help ensure the process remains fresh in their minds and can help employees feel more empowered.

Disaster can strike when you least expect it, but by being prepared and having a plan in place, your business will be better suited to handle whatever Mother Nature has in store. If the worst should happen and your business is damaged, know that SERVPRO® of Gwinnett County South is here to help make it “Like it never even happened.”

We Are Here to Help After Storms Impact the Area | SERVPRO® of Gwinnett County South

3/2/2020 (Permalink)

A storm damaged roof. Damage caused by a fast moving storm.

The commonality of severe storms can make it easy to forget their severity, but it is wise for homeowners to be aware of the damage they can cause. In 2018, over $2 billion in damages were filed with homeowners’ insurance companies—meaning a recovery plan is vital.

Being aware of your options for storm damage restoration is a wise thing to do in advance, so you know who to call the moment damage strikes. Because we are here 24 hours a day, we can help you whenever you need us so you can have your restoration completed faster.

How We Can Help After a Storm

Multiple Types of Damage Restoration
Storms often bring about both structural and water damages, and because we are fully certified for both, we can help with full restoration. This prevents homeowners from having to deal with multiple companies or live with incomplete work, instead ensuring that you can have your storm damage fully restored on an efficient schedule.

Fully Trained Technician Teams
Technicians who perform restoration have a big responsibility, which is why we invest so heavily in ours being fully trained and certified. We train all of our workforce in accordance with the Institute of Inspection Cleaning and Restoration Certification industry standards, and we offer many opportunities for our technicians to expand their knowledge and expertise throughout their careers to stay up to date.

Resources for Any Disaster
Because SERVPRO® is a national brand, we have the best of both worlds—we are a locally owned business, but in cases of widespread damage, we are able to call upon other assets in order to provide additional resources and make sure everyone in the community can get the restoration services they need in a timely manner.

A Reputation You Can Count On
In our many years of restoration in the community, we have seen many unscrupulous business practices pop up after severe storms. That is why we are proud of our reputation for quality and dependable service and will do everything we can to work with you and complete your restoration without hassle.

If you have experienced storm damage or want to learn more, you can call us 247 for more details.

How Hidden Water Leaks Can Surface From Appliances | SERVPRO® of Gwinnett County South

3/2/2020 (Permalink)

An appliance leak. A leaky appliance can lead to frustration.

Water damage is an increasingly common problem, but did you know that one of the most common causes of water leaks comes from right inside the home?

Appliances such as refrigerators, dishwashers and washing machines utilize large volumes of water each day, leading to water damage that often remains hidden for a while before homeowners are ever made aware. Fortunately, we’ve got the guide to help you check and prevent leaks from getting out of hand.

Common Appliances That Lead to Water Damage

Hot Water Heater
Hot water heaters are typically designed to last for up to 15 years, but leaks can begin much earlier. Because of their design, faulty materials or installation can cause the heater’s elements to break down over time. Staying aware of how it’s operating and replacing on schedule is important for prevention.

The most common type of water line that runs to a refrigerator is a kind made of bendable plastic, which is a material prone to tears and sealant issues. Because of this, hidden leaks can arise. Due to the fact that refrigerators are rarely moved, these leaks can go on for a long time before homeowners are aware. Regular inspections are the best prevention method.

Along the same vein, dishwashers are typically only moved when they need replacement, which can reveal water damage years in the making. Make a point to check behind yours often, especially because there are many situations where water damage is not covered by insurance and it is better to catch it early to avoid serious issues.

Washing Machine
Washing machines are one of the most common places for homeowners to get leaks. They are so prone to them that experts recommend checking their hoses for leaks once a month at minimum. The hoses should also be replaced every five years regardless of if they have visible aging.

Air Conditioner
HVAC units commonly create condensation, and as long as they are draining properly, there is no cause for concern. Unfortunately, once an issue arises with this system, water can become backlogged in and around the unit and cause damage. Keeping up with your recommended maintenance is the best prevention method, as well as checking the unit for anything amiss.

If your home has been impacted by water damage or you’d like to put a plan in place in case it happens to you, contact us to learn how we can help.

SERVPRO® of Gwinnett Co. South Uses Team Approach to Help Clients

2/20/2020 (Permalink)

Monday through Friday at 8:15am the entire staff of SERVPRO® of Gwinnett County South begins with a meeting in front of our Work In Progress board.  This WIP board, as it is called, shows our Work in Progress and lets everyone assess and review what work is scheduled for the day and for the week ahead.  This daily meeting is good example of the team approach SERVPRO® takes in providing quality work to our customers.  The corporate theme of “One Team” makes sure that all team members, from the front office to the crew of technicians, know that they each have to play a role in getting the job done.  SERVPRO® of Gwinnett County South is locally known for its prompt and professional service.

We offer full-service restoration, meaning we can handle your loss through the emergency service response, mitigation of damage and complete reconstruction.  When clients learn that we can do all stages of the disaster recovery work they are relieved knowing that they will not have to deal with a multitude of people and companies to get the job done.

Our business is one that no one hopes to need, but our hope is that we can assist both homeowners and businesses to be prepared and to know who to call if a disaster strikes.

Finding Your Trusted Restoration Company | SERVPRO® of Gwinnett County South

1/2/2020 (Permalink)

Black smoke coming out of windows from a burning house. Having a team on your side after a disaster can help relieve stress. SERVPRO of Gwinnett County South is here to help when a fire strikes.

Fire preparedness is a habit you should be in at all times of the year, but as winter approaches, it is a time to be especially vigilant. House fires occur most often in the winter months, according to the Red Cross.

Now is a great time to review and rehearse your household’s fire escape plan, and you also may want to consider researching restoration companies. If you suffer a home fire, knowing who you can call once the flames are extinguished can help your repairs happen more quickly so your home can be back to its condition before the fire occurred.

<h3home-fire-restoration-process">Our Home Fire Restoration Process

When doing a restoration job after a home fire, we understand the importance of making sure it is done correctly. There are several aspects that must be considered, including damage to structures, belongings and even the air supply of your home. By taking all this into consideration, we are able to utilize the following methods to provide you with restoration:

Structural Cleaning

Restoring the structural elements of a home consists of cleaning and repairing any floors, drywall portions or other sections that have been impacted. We will first perform tests to determine how your damage is spread through the home and what work should be done, then our technicians will begin taking action to remove the soot, smoke and flames from these items.

Content Cleaning

In most cases of damage to your belongings, it is more cost-effective to have them restored rather than to replace them. We use advanced cleaning tools with both wet and dry cleaning methodology in order to restore the items we are able to in your home. We can typically handle everything from upholstery to wood furniture to electronics, making sure you can keep the majority of the items you love.

Deodorization Services

While the damage to structures and contents is visible, there is also air quality damage that fires can cause. Not only can smoke odors linger for a long time throughout the home, but the airborne soot particles left behind can lead to serious health issues later on. We make use of air scrubbers and other tools to deodorize and purify the air, ensuring all smoke smells and hazardous soot particles get removed.

If you’ve been affected by a fire, reach out to us right away! We are here 247 to help you recover.

Water Damage Prevention | SERVPRO® of Gwinnett County South

10/28/2019 (Permalink)

Water covering a kitchen floor. Water damage throughout the kitchen floor.

Many homeowners know about the dangers of fires or thunderstorms, but have you considered that flooding could also be a hazard? It is reported that 90% of natural disasters include some form of flooding, making it crucial for homeowners to be informed.

How Can Homeowners Lessen Their Flood Damage Risk?

Flooding can cause excessive damage to the unprepared home, and though natural disasters cannot be prevented, these devastating damages sometimes can:

Know your risk. Check in with your local emergency officials and the FEMA Flood Map Tool to understand precautions and risks specific to your location.

Anchor propane and fuel tanks. If a fuel tank tips over due to a flood, it can lead to a dangerous spill or even a fire. Remove fuel tanks from the property or anchor them securely.

Turn off electricity. It might seem unlikely that the floodwaters will interact with the electrical current in the home, but it is a recipe for disaster regardless. Prevent shocks and electrocution by making certain to cut the electricity to affected areas of the home.

Discuss emergency procedures. Make sure your family is aware of the evacuation plan and where to locate emergency supplies in the event that you are not home.

Raise hazardous materials. Chemicals and other hazardous substances are in a lot of everyday household items. Elevating these substances will allow you to keep them from polluting the water in your home.

Prepare appliances. Using household objects, elevate appliances to prevent their internal workings from becoming waterlogged.

In the event of a disaster, keeping your family safe is most important. Take advance precautions and plot out evacuation procedures ahead of time to help protect your home from extensive water damage and protect your family from danger as well.

If you’ve experienced water damage due to a flood or other causes, SERVPRO® of Gwinnett County South is here to help. Our fully trained water remediation technicians will be there for you when you call.