Recent Posts

We Take Pride in Customer Service

4/14/2021 (Permalink)

Why use SERVPRO of Gwinnett County South for your water, fire or mold disasters?  The main reason to use our company is the type of service we give.  We are committed to helping the homeowner or business understand the process of mitigation and to offer the highest quality of service.  Our technicians have many years of experience and have the knowledge of how to best apply the guidelines for the restoration process.

Our clients can rely on us to call before we come, to show up on time, to perform the needed mitigation work in a timely manner and to explain the process in extensive detail.  We value the confidence that our clients have with us.  Our technicians’ high standard of professionalism can turn an unfortunate water or fire damage into a more positive one by our extraordinary customer service.

Count on US to be Ready!

4/14/2021 (Permalink)

We understand that emergencies never happen at a good time. That’s where we can help! No matter whether you have water, mold or smoke damage, you can count on us to be ready. SERVPRO of Gwinnett County South has a qualified team that can begin your emergency restoration services today.

Water Damage

Suffering severe water damage from flooding water or a burst pipe needs immediate attention. The water needs to be extracted so that drying can take place as soon as possible. The longer water sits in your home or business the greater chances of having secondary damages such as mold. We have a team of trained water technicians on call 24 hours a day. When you call our number after hours you will get a live person who will page the water team that is on call. Our average call back time for the technician responding is just 14 minutes.

Mold Damage

If you see mold inside your home or office then give SERVPRO of Gwinnett County South a call. We have trained IICRC technicians certified as Applied Microbial Remediation Technicians that can remediate the problem. Mold estimates are scheduled by our office administration team during regular business hours. There is a service fee for scheduling a technician to visit your home and develop a written estimate for remediation. This service fee is deducted from the estimate if you select us to complete the work.

Mold often appears from water damage that is not seen or was not dried properly. Sometimes mold is not visually present but there is a moldy or stale smell in the air. In this case you will need to call an Industrial Hygienist to come and sample the home. They will send these samples to a lab to determine what types of mold are present and if you have a problem that needs our attention.

Fire Damage

Fires can be destructive along with the soot and smoke that are also present. Fire damage requires emergency service as soon as possible. Securing the home from unwanted visitors and mitigating corrosive damage to metals that can become pitted from the acidic soot are just a few of the items that require immediate attention. We are trained, licensed and insured to handle all the problems that come from having a fire.

Protect Your Snellville Home From Heavy Water Damage | SERVPRO® of Gwinnett County

4/5/2021 (Permalink)

bright blue rain splashing into a pool of water If you need help dealing with any damage caused by water, contact SERVPRO of Gwinnett County South today.

If you’re a homeowner in Snellville, you’ve probably already thought a lot about the ways severe weather (and water) can damage your home.

You probably have a plan in place for flash floods, strong thunderstorms, or home malfunctions like burst pipes or refrigerator line failures. But there are water damage hazards you might not have considered.

Have you thought about the damage heavy rains can do?

You may not have. But rain can damage your home, and rain is more common than natural disasters we dread, like flash floods or tornadoes.

Here’s some good news. Rain damage, in many cases, can be prevented if your home is thoughtfully maintained.

Stopping the Damage From Heavy Rains

Members of our team are experts in water damage. So we see many of the issues that can lead to preventable water damage firsthand.

Our team has some helpful ideas to make your yard and home safer this spring and summer.

Take stock of your yard. Knowing how your yard drains (and how it works with your home) is vital. If you notice that your yard is draining toward your home, then you might want to get in touch with a landscaping expert to look for ways to protect your yard.

Choose to landscape your yard thoughtfully. Many people choose plants and flowers because they like the aesthetic they create. But choosing landscaping items for protection can ensure your home is ready for heavy rain. Native plants, trees and bushes can be vital in protecting your home from water damage.

Consider sealing your roof. Sealing your roof can help protect your home from wind and water damage. In fact, experts estimate that almost 95% of water damage is caused by water seeping through gaps in your roof and shingles, which can be prevented with this step.

If you need help dealing with damage caused by water, fire or any other issue, we’re here to help you restore your home. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about us and how we can help you restore your home to its original state.

We Can Support Five Forks Business Owners During Difficult Times | SERVPRO® of Gwinnett County

3/17/2021 (Permalink)

a crew of SERVPRO employees in PPE gear walking inside commercial building If you need cleaning assistance at your business, we’re here. Contact SERVPRO of Gwinnett County South to learn more.

Did you know a member of the community owns your local SERVPRO?

That’s important because we’re invested in our community’s success. Five Forks business owners like you can count on our team to help you when you need support. We want you to be successful because we want the community to do well.

We also get how hard you work to ensure your business is successful. It takes a lot to research and plan your business. And there’s a lot more work that goes into actually operating your business once it’s open. As it grows, you want to be sure you’re prepared to expand, meet your customer’s needs and operate at your best potential.

We’ve all had to think about how we do business and reach customers during the unprecedented COVID-19 pandemic. That means we’re always looking for ways to improve the efficacy and safety of the businesses we operate.

Though many businesses in the area have already opened back up, navigating the waters of running a business during the pandemic isn’t easy. And you want to do it efficiently and safely.

Where You Can Find Resources

You can find great tools to help you learn more about available business loans and tips, advice and more from trusted local and national resources.

We’re here to help you, too. Our job is to ensure your office, store or restaurant is ready for customers.

Our team will get your business “Certified: SERVPRO Cleaned.” That means we’ll use the latest technology to ensure your business is safe for everyone. Here’s how we do it:

We’ll consult with you about your needs.

Then we’ll clean your space by using proprietary EPA-Approved Hospital-Grade cleaning solutions. Our cleaning and decontamination standards come directly from the CDC.

Finally, our teams certify your space. That means you can rest assured that you’re ready to be open for business.

If you need cleaning assistance at your business, we’re here. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our cleaning services and how we can help you.

What are some of the causes of commercial water losses?

3/16/2021 (Permalink)

When business owners visualize water damage, they often picture a massive storm wiping out power lines, flooding offices, and shutting down businesses for days at a time. It is true that commercial water damage is often the result of floods and water that stems from weather events and storms.   However, many entrepreneurs and business space renters forget that storms and severe weather aren't the only causes of floods and water damage. Here are some of the typical causes of water damage to commercial buildings.  

1. Malfunctioning sprinkler systems Some older office and retail buildings still have outdated sprinkler systems that work in conjunction with fire protection systems. While such sprinklers can come in handy during a fire emergency, they can also cause commercial flood damage if they are faulty or in need of replacement. This could easily damage inventory and business assets.

2. Damaged appliances and equipment This cause of commercial flood damage is more common in restaurants and catering facilities, as well as any business that has appliances and equipment that make use of water. If the appliance fails and sends water across your building, especially during late hours when no one is around, you may come back to work and face a water emergency.  

3. Broken pipes and plumbing Just like in a residence, if the plumbing system in your workplace fails water damage could be the result.   

4. Backed up sewer lines This is another cause of commercial water damage that often catches business owners by surprise. Should the sewer line to your building back up or become damaged, realize the potential dangers of contaminated Black Water which can cause health effects and ruin products and office furnishings.   

If your business has suffered commercial water damage, SERVPRO of Gwinnett County South will get you back up and running again. Call us anytime 24/7 at 770-448-5782 for fast help.

SERVPRO of Gwinnett County South is Here for Business Owners

3/11/2021 (Permalink)

Commercial Water Damage

Being so close to the big city of Atlanta, we have an exponentially large amount of experience with water losses to commercial properties. In some cases, these water damages can be as simple as outside flood water entering the front lobby of your building or as complex as a fire sprinkler discharging on the tenth floor of an office building.  SERVPRO of Gwinnett County South is prepared to help you through the process, no matter the extent of the water loss.

Creating a Plan

Our technicians understand that you need to have your business up and running as quickly as possible, but nobody knows your business better than you do!  We also understand that as a business owner or manager you are having to deal with dozens of needs during a crisis: employees, inventory, technology, customers.  We need to understand your priority so that we can develop a plan that works best for you and your business. As soon as we arrive onsite our number one priority is learning your main priority. 

Large Loss Response Team

SERVPRO of Gwinnett County South is a qualified Large Loss Response Team (LLRT).  Being named an LLRT team member means that we have been vetted for having the resources and experience to handle large commercial losses. When an emergency arises in your business, give us a call at 770-448-5782.

Tips for Protecting Your Home This Spring and Beyond | SERVPRO® of Gwinnett County South

3/2/2021 (Permalink)

heavy rain coming down from dark clouds If you experience any property damage from spring storms, contact SERVPRO of Gwinnett County South.

Here in Georgia, we’re lucky that our winters are relatively mild (especially when compared with what our friends in the Midwest and Northeast face). But that doesn’t mean we don’t have spring fever, too.

Inevitably when we flip the calendar from February to March, it’s time to start dreaming about what a new, warmer season will bring.

Gwinnett County residents might want to plant some flowers or tomatoes, plan a barbecue, or drive out to the country and take a hike. It can be as simple as dreaming about pulling your grill out and making some steaks.

While spring brings many great things to our area, it also brings the threat of severe weather and storms.

We can’t control or prevent the weather, but we can make our homes safer. These tips can help you do that.

Making Your Home Safer from Stormy Water

Add these projects to your to-do list today!

Don’t wait to cut heavy limbs or branches hanging over your home. Many people love healthy, mature trees. But when the stems are over your roof or garage, they can fall when the winds get high and heavy. Cut them down.

Check and clear your gutters. This step is so vital we recommend doing this every season. Keep any water that comes near your home moving in the right direction instead of backing up and causing water damage.

Look for any signs of damage to your roof.Specifically, check for any missing shingles or leaks. Repairing them will help protect your home from water damage.

Be sure your home’s sump pump works. Your family may not have or need one of these. But if you do, keeping it working the right way protects your home from water damage.

Don’t leave items around your home loose. Don’t let unsecured furniture or other similar items become tools for wind damage. Trim back trees that need it and ensure everything you can.

If a fire, flood or any other cause damage to your home, you can always count on us for restoration assistance. We are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help you.

Disaster Recovery Advice for New Hope Business Owners | SERVPRO® of Gwinnett County

2/19/2021 (Permalink)

SERVPRO employee wearing black shirt reviewing restoration plans on tablet SERVPRO of Gwinnett County South knows the commercial restoration process inside and out. Here are some of our best tips.

Did you know that having a disaster plan in place for your business is an effective way to set yourself up for a faster recovery?

It’s true. But even with the best plan in place, the aftermath of a disaster can be challenging to manage. After all, it’s one thing to have a plan for how you’ll handle it and another to put it in place.

Because we regularly work with business owners who need our expertise and support to complete a restoration process, we know a lot about what it takes to get a business up and running again. Our team has pulled together some of our best tips to help business owners deal with the first stages of the restoration process.

Help With Your First Steps

Here are some things you should consider doing if a disaster (like a storm or a fire) impacts your business:

Remember to follow your plan. Dealing with damage to your business is a shock, but it’s vital at this step to remember and implement your disaster plan. Depending on what you do, that might include moving to a backup location.

Be responsive to your insurance company. You’ll have to work closely with your insurance company to ensure your restoration process runs as smoothly as possible. One of the best ways to do that is to document everything well. Take plenty of (pre-cleanup) pictures and inventory any damaged equipment or stock.

Take the steps you can to help your employees. There are resources available for small business owners and their employees affected by the disaster. You can check with organizations like the Small Business Administration (SBA) for help and ideas.

Update your community. Regularly connect with your suppliers, your employees, your customers and your community.. Social media is the right way for you to reach your wider community, but consider reaching out personally to your employees, suppliers and your loyal customers.

If your business is damaged due to fire, water or any other cause, you can always count on us for restoration assistance. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help you.

SERVPRO of Gwinnett County SE&SW has a Reconstruction Department

2/19/2021 (Permalink)

Having unexpected damage to your home can cause extreme stress. Having one company come to your home to repair the source of the damage, a different company to do the demolition or mitigation, and then a third service to come and complete your repairs may add to that unexpected stress. We  have found that most of our customers enjoy using one company from start to finish. 

Here at SERVPRO of Gwinnett County SE & SW that is most certainly possible. Our Franchise has  a team for both mitigation and construction. Our teams of mitigation and reconstruction work together from start to finish on several of our clients to help put our customers at ease when dealing with unexpected damage to their home. 

While estimate fees are usually required by other construction companies to send in a repair estimate to a client's insurance company, our Reconstruction Department waives that fee for any customer who had SERVPRO of Gwinnett County SE & SW to complete the mitigation services needed on their home. 

SERVPRO of Gwinnett County SE & SW strives to make these uneasy processes go as smoothly and stress free as possible for our customers. If you are like most of our clients and do not wish to have to deal with several different companies for services on your home, call us today at 770-496-1976. We look forward to hearing from you. 

We’re Right Here When You Need Fast Restoration Services in Harbin | SERVPRO® of Gwinnett County South

2/10/2021 (Permalink)

black glasses and pen sitting on top of white insurance policy If your home is damaged due to a disaster, Contact SERVPRO of Gwinnett County South. From start to finish, we will be here to help.

Our teams are here to help Harbin residents and the surrounding communities any time they need home restoration help and services promptly from a team who understands that each home and family we serve is unique.

Residents of Harbin, Lawrenceville and Snellville may need help from restoration professionals for various reasons. Sometimes homes are damaged by severe weather issues, like wind, hail and rain,. Other issues, like accidents and appliance malfunctions, are also common culprits for homeowner woes.

We understand that every claim is different, but in our years working in the restoration business, we’ve found that they also have one thing in common. These claims have the best outcomes when the process starts sooner rather than later.

Minutes make a difference when your home is damaged. It’s important because fire damage and water damage can start to worsen within a few hours. For example, the wood starts to warp quickly. The first signs of mold and mildew, like a musty smell, can show up within a few hours.

Get in Touch With SERVPRO’s Experts

Our team understands that damage can move quickly, so we’re available at any time to answer your call and start the damage restoration process. That means we’re here on weekends, overnight and on holidays. If you call, we’ll answer you and start the process 247 during an emergency.

There are other good reasons to choose SERVPRO, too. Here’s what makes us different:

Our teams are staffed with expert technicians. The technicians you’ll meet are all trained and certified in the latest water damage restoration techniques and procedures. They’ll bring that wealth of knowledge to help your home recover from damage.

Our teams have the latest technology. We’re part of a trusted, national company. That means our technicians can use powerful, effective technology to make a personalized plan for your family.

We’re a locally owned and operated business. We’re always here to help our friends and neighbors. We take pride in the work we do.

If your home is damaged due to fire, water or any other cause, you can always count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.