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Faulty Hot Water Heater | SERVPRO® of Gwinnett County South

6/19/2019 (Permalink)

A leaking water heater is no fun!

Water can damage your home in many ways. Most of the time it's an external threat, but sometimes a leak from inside can cause just as much, or even more, damage.  When a leak develops, the water might not come rushing out at once. Most of the time it's a slow leak that may go unnoticed for days.

If the water heater is located on an upper floor, the damage will be even more extensive, since water always flows downhill. The leaking water heater on a second floor can cause extensive damage to both walls and flooring as the water seeks the lowest spot in the building or home.

Fortunately, there are steps people can take to minimize the risk of a water heater causing damage to their home or business.  The first thing people need to do is regularly inspect the water heater and the pipes around the unit for any signs of leakage, moisture, mold, mineral buildup and corrosion.  Putting in an inexpensive drip pan below the water heater that drains to the outside of the property can help prevent thousands of dollars in water damage in many cases.

Age is also a big factor. Many water heater manufacturers estimate the lifespan of these appliances to be 8 to 12 years, so replacing a unit when it is nearing this age can be a good insurance policy against unwanted damage.

What to look for:

  • Water doesn't get as hot as it used to.
  • There's rust in water coming from your faucets or on your clothes.
  • Your hot water heater makes cracking and popping sounds when it's heating.
  • There's a metallic taste in your hot water.
  • Rust is forming on the outside bottom of your water heater.
  • A puddle is forming under your hot water heater.
  • The burner units have become clogged or rusty.

Unfortunately, leaking water heaters result in countless insurance claims each year. If a small leak goes unnoticed – occurring while you are on vacation, for example – the damage can quickly escalate into a major claim. Call SERVPRO® of Gwinnett County South at 770-448-5782 if you experience water damage caused by a faulty hot water heater.

Water Damage Timeline | SERVPRO® of Gwinnett County South

6/15/2019 (Permalink)

Water intrusion into your Loganville, GA home or business requires a fast response to mitigate the damage.  Let’s examine how water damage can affect your home or business over time:

First Sixty Minutes

  • Water is invasive and can quickly spread throughout the structure, finding the least path of resistance.
  • Water saturates the structure, getting under flooring, behind cabinets and into walls and ceilings.
  • Dyes on paper goods may bleed.

First 24 Hours

  • Drywall starts swelling and breaking down.
  • Wood furniture begins to swell and crack.
  • Metal surfaces may begin tarnishing.
  • Musty odors begin to intensify.
  • Inks and dyes continue spreading.

48 Hours to 1 Week

  • Mold may begin to develop and spread.
  • Doors, windows, casing and wood structure begin to swell and warp.
  • Wood flooring may swell and buckle.
  • Metals begin to rust and corrode.
  • Flooring adhesives begin to break down and release.
  • Restoration expense has increased.

After 1 Week

  • Structural safety concerns may be present.
  • Health concerns may arise requiring relocation of occupants.
  • Restoration time and cost have dramatically increased.

Often water damage goes unnoticed when it is caused by a leak underneath a cabinet, behind the refrigerator or in your attic or basement.  Many times, you are not physically able to identify where the water migrated.  If you find water leaking in your home or business, go ahead and call a professional to come find out the extent of the problem.  Remember even small leaks follow the Water Damage Timeline.

Storm Damage Commonly Produced by Thunderstorms | SERVPRO® of Gwinnett County South

6/6/2019 (Permalink)

An example of hail that can damage your Snellville, GA home.

Thunderstorms are commonplace during the spring and summer, and they can often bring storm damage with them.

Are you familiar with the most common types of damage caused by thunderstorms?

Basics of Thunderstorms

Throughout the world, there are an estimated 16 million thunderstorms each year. In the U.S., the number typically comes to around 100,000 thunderstorms per year, with 10% of those considered severe.

For a thunderstorm to form, moisture and rising unstable air are needed, along with a “lifting” mechanism. This could be hills or mountains that force air to rise, or where warm/cold or wet/dry air bump together, causing a rising motion.

The three stages in the life cycle of a thunderstorm are the developing stage, the mature stage and the dissipating stage. It is the mature stage when hail, heavy rain, frequent lightning, strong winds and tornadoes are most likely to occur.

The Damage Thunderstorms Can Bring

There are many aspects of a thunderstorm that can prove dangerous, but one of the greatest risks is the chance of flying debris due to high winds.

In a severe thunderstorm, wind speeds can gust in excess of 57.5 mph, which is more than enough to cause wind damage to your property.

With high winds, there is an increased chance of even the most harmless-seeming of items turning into a projectile, such as tree branches, gravel, mailboxes, fencing, lawn furniture, potted plants and garbage cans. Prior to thunderstorms rolling through, you should take care to make sure items in your yard are secured.

Besides wind damage, thunderstorms can also produce the following damage:

  • Lightning damage. If lightning strikes a home or building, that electricity can pass through the wiring of the home. This could severely damage any electrical appliances that are plugged into an outlet. Lightning can also result in the starting of fires.

  • Tornado damage. Tornadoes are extremely destructive, and they can have wind speeds reaching upward of 200 mph in the worst of occurrences. Tornadoes can do severe structural damage in a very short amount of time.

  • Flood damage. It is not uncommon for heavy rains to accompany a thunderstorm, and occasionally, that can lead to flash flooding. These floods can damage structures, tear trees out of the ground and sweep things away.

If a thunderstorm has resulted in damage to your home or business, know that the team at SERVPRO® of Gwinnett County South is available 247 to help with cleanup and restoration.

When Floods or Storms hit Lawrenceville SERVPRO® is Ready!

6/6/2019 (Permalink)

A fast storm moves through Lawrenceville.

SERVPRO® of Gwinnett County South specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.  Because we are a local provider of emergency services, our equipment can be placed on site the day it's needed most!

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit towns such as Snellville, Lawrenceville or Lilburn, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today at (770) 448-5782.

Urgent Cleanup --Water Leak Inside Bank

6/5/2019 (Permalink)

A large bank in Lawrenceville called SERVPRO of Gwinnett County South to ask for our mitigation services and needed us to come as quickly as possible.  Because it was a holiday weekend, our access to the bank was done remotely by the maintenance company.  We had to agree to keep the bank door closed and locked at all times for security measures.

We found the cause of water infiltration was due to rain water collecting in a fiber line conduit outside the bank which lead to the server room inside the bank.  Water had affected the VCT and walls in the Server room and leaked to the supply room.  This had affected the rubber backed glued down carpet tiles and walls.  We extracted all the VCT and carpets and then treated the area and set equipment.  Because there was no drain, we had to use a trash can to catch the water from the dehumidifiers.  The manager did not want us to pull up any carpet or any cove base which caused for a longer drying cycle.

Mitigation included extraction, content manipulation and drying of the structure. We had to monitor over the holiday weekend, but were focused on getting the bank open and in good order by regular banking hours.  This job presented challenges because of tight security and unusual access.

SERVPRO of Gwinnett County South will go beyond to get businesses back in working order and received a big thank you from the bank maintenance supervisor.

WE ARE READY | SERVPRO® of Gwinnett County South

5/31/2019 (Permalink)

This flooded building was caused by a storm.

SERVPRO of Gwinnett County South specializes in storm clean up and flood damage restoration.  Our highly trained crews are ready with the equipment and knowledge needed to restore your property to its preloss condition.

Our Core Services:

  • Emergency Service
  • Water Mitigation
  • Mold Remediation
  • Asbestos Abatement
  • Construction Repair

Fast Response:

Being locally owned and operated, means we can respond quicker and with the right resources.  Fast response helps limit the damage and potential for costly repair.  Being local means, we can get boots on the ground fast, and not roll out unnecessary people or equipment.


Our average technician has over five years of experience with our franchise.  All our technicians are IICRC certified and many hold numerous certifications including:

  • WRT –  Water Restoration
  • ASD –  Applied Structural Drying
  • CDS –  Commercial Drying Specialist
  • AMRT – Microbial Remediation Technician
  • FRS –   Fire & Smoke Restoration
  • OCT –   Odor Control Technician


No matter the size of the job we will have the resources.  Our local office houses over 500 pieces of drying equipment such as air movers, dehumidifiers, air scrubbers and generators.  When large storms roll through or multiple large commercial buildings are flooded we can pull equipment and people from our network of over 1,600 franchises across the county.

Emergency Water Mitigation | SERVPRO® of Gwinnett County South

5/30/2019 (Permalink)

When flooding water infiltrates your home or business call SERVPRO of Gwinnett County South immediately to get emergency services started.  While most instances of rising flood water entering your structure are not covered by insurance, you will usually need professional assistance to remove the water in a timely manner. 

Once our office receives your call at (770) 448-5782 we will dispatch an emergency service crew that can be onsite within one hour to extract the water using truck mounted or portable extractors.  Once the water is extracted our crews will determine any hazards that may be present and develop a plan for drying and a scope for material removal.

Our technicians will go over with you our recommendations for drying and demolition, so that you can make the right choice moving forward for your home or business.  When the flooding is limited in nature, there are many things an owner can do on their own or with the help of some good friends and colleagues.  If the flooding was substantial, it may be in your best interests to let the professionals complete the work.

Grilling Safety Tips | SERVPRO® of Gwinnett County South

5/30/2019 (Permalink)

As the temperatures have already started to soar, it’s time to start thinking about summer.  There is nothing like firing up the grill during the summer months!  A backyard barbeque can become dangerous quickly if proper safety precautions aren’t considered. As your local SERVPRO® professional, we want you to have an enjoyable and safe summer. Consider the following tips to help ensure your summer celebrations are disaster free!

  • Propane and charcoal BBQ grills should only be used outdoors.
  • The grill should be placed well away from the home, deck railings and out from under eaves and over hanging branches.
  • Keep children and pets away from the grill area.
  • Keep your grill clean by removing grease or fat buildup from the grills and in trays below the grill.
  • Never leave your grill unattended.
  • When using a charcoal grill, let the coal completely cool before disposing in a metal container.
  • Keep a fire extinguisher nearby as a safety measure.

Flood Prevention Tips for your Home or Business

5/29/2019 (Permalink)

Flooded building in Snellville, GA

Flood Protection Tips

When stormy weather brings an abundance of rain, rising flood waters can be damaging and dangerous.  Fortunately, there are things you can do ahead of storm season to help lessen any potential damage to your home or business.  The following tips may help you avoid costly flood damage repairs.

  1. Inspect the Structure

Take a good visual inspection of your roof and building foundation.  If you are not able to get on your roof, it’s a good idea to hire a roofer to do a quick inspection.  Often flashing around chimneys can get dislodged and wind can do damage to your shingles.  A damaged roof is often the cause for water entering the structure.  Also take a good look at your basement foundation walls.  Have any cracks discovered repaired and waterproofed as soon as possible.

  1. Check Sump Pumps

It’s a good idea to have any sump pumps inspected by a plumber on an annual basis.  Many times, a faulty or unplugged pump can spell disaster.  Make sure any floats in the pump are free from being tangled.  While pumps won’t eliminate all the damage, they will certainly prevent major flood damage.

  1. Gutters and Downspouts

Make certain that your gutters are kept clean on a regular basis.  Clogged gutters can cause water to back up thereby creating problems.  Make sure the water collected in your gutters can move freely to the downspouts.  The downspouts should direct water away from the structure.  Often extensions can be added to ensure water is being directed far enough away.

  1. Have a Plan

Having an emergency plan in place will help everyone understand what they are supposed to do.  Keep the plan up to date and review on a regular schedule.  Tasks can be distributed so that everyone has a role.

Even being prepared is sometimes not enough when bad flooding occurs.  Hopefully by following these tips you will be able to minimize any potential damage.  If flooding does affect your home or business, give SERVPRO® of Gwinnett County South a call at 770-448-5782.

Sprinkler Malfunction causes Water Damage in Baseball Stadium

5/29/2019 (Permalink)

Atlanta is fortunate to have a new "state of the art" Baseball stadium that is called Suntrust Park.  SERVPRO of Gwinnett County South was contacted by a local Fire Sprinkler Company in Loganville because their client, Suntrust Park, had a water damage issue caused by the malfunction of the sprinkler system in one of the offices.

When our technicians arrived they discovered that a pipe to the sprinkler system had burst in the stairway area which caused water to migrate through three different rooms.  The Sprinkler Company only wanted us to extract the water in two of the areas which had unfinished concrete, but one of the affected areas was finished and carpeted which required extraction and drying equipment.  Because the carpet tiles had rubber backing, they had to be removed to get the concrete back to goal.  Equipment was set in the finished room and monitored daily.

It was one of the jobs that our technicians talked about quite often.  We helped Suntrust Park, Home of the Atlanta Braves, have clean dry offices.  SERVPRO made a strong First Pitch!!