What our Customers say...


Jesse is the absolute best. Very good at communicating.

Jesse was awesome, he kept me informed while I was on the road. He is the best. 

We would give this even higher if we could. Thank goodness we obtained a second opinion to have Jesse come in, otherwise we would have had to endure an unnecessary-bathroom repair for moisture on the floor around the toilet. Completely bogus assessments from first restoration firm. 

*copied from Certificate of Satisfaction Report

"All the service personnel were wonderful, thanks so much!"

Austin & Mike were very professional & courteous. SERVPRO was great to work with. The subcontractors were great as well. Overall, we were very pleased with their work. 

Benny Stanley and his crew are awesome. All of them were prompt and professional. I highly recommend and will be sharing that info with our HOA distribution via email.

They are a top notch company with outstanding processional employees. Very happy with the job Tom performed.

Exceptional service. From the owner/operator to individuals like Jesse who come to your home, we were extremely impressed with the entire team. Reliable, friendly, wise and $1000 less than a competitor.

The team was outstanding. Tom and Jerry (yes, you read that right) were friendly, knowledgeable, and swift with the clean up of a water pipe breaking. Thanks team!

Jesse, Jerry and Chino were so courteous and professional!! Unfortunately, we call with a disaster but they made it easier and they made it painless on our end!!! They are the best!!!

Jesse from SERVPRO of Gwinnett County Southeast was like an angel from heaven. My son had just had major surgery when my septic tank backed up into my kitchen. Jesse came out and put my mind at ease and explained thoroughly what he and his team would do. His team (Melody, Alex and crew) were friendly; professional and helpful. They were like Angels from heaven during this traumatic time. I would highly recommend them to anyone that needs this kind of service. Jesse continually checked on the progress of the repair and kept me abreast of the entire process. I would like to thank them for their great work ethic.

Mr. Jackson has been very helpful. He answered all of our questions and did not make us feel foolish.

Benny and his team were great. They made a bad experience a great one. Benny went above and beyond to work with my schedule. As an Uber driver, I really appreciate that. Thank you.

Alex and his team were super professional and pleasant to work with. Toya Raney is excellent and really helped me in a jam. I will definitely refer these guys again!

Very professional and courteous.

The crew was great and got us back to business quickly and efficiently!

Very Good Service

Thanks for all your hard work!

This crew made a bad situation better with their knowledge!

The crew that came out did a great job! Thanks!!

Response time was amazing. The team led by Alex was at all time courteous and respectful of my situation. Alex was at all times meticulous in communicating the progress of the job and the step by step process which helped lower the stress level. And, when Alex would call with an ETA, he absolutely arrived at that time. Unprecedented!

Service was very good.

Good job cleaning the downstairs, would like for them to come again and also a good clean smell after.

Very professional & excellent courtesy!

Stellar! Loved all the people!! Warm, friendly and hard working!Warm, friendly & hard working!

Thank you for the prompt attention!

What a great team! Would definitely recommend SERVPRO.

Tom Jackson is an outstanding employee. Always very courteous and punctual. A true professional. I would highly recommend Tom and SERVPRO to anyone. Thank you for a job well done,

SERVPRO was so helpful and I feel safer after then came out and cleaned my home.

This company has been so helpful during this trying time. Great customer service!

After a tree punctured my roof, SERVPRO was so much help!

The crew that came to my house was so professional and answered all my questions! They were great!

Couldn't have asked for a better crew during this crazy event!

Received excellent, quick service!

No Suggestions, The Service was GREAT!!

Great Service and Professionalism. Thank you!

They were wonderful to work with!

I love SERVPRO Franchise. They are amazing!

Jesse did an amazing job!

Service was great. Kudos to Jesse. Very Professional!

Chris is amazing!

Excellent Service. Benny and Alex explained everything very methodically and were patient with any concerns I had. Great professionalism.

Team was professional, courteous and prompt!

You hire excellent people, so continue to get good employees like Jesse and Angelina! These two are excellent workers and very personable, friendly & intelligent! The whole family loved them!

Chris is excellent at this profession! He is very professional, thorough, friendly and amazing guy, and we enjoyed working with him immensely! Keep people who have such good qualities like Chris in your corporation!

...we received all 10's on our Certificate of Satisfaction !!

... We were so please with the attention to detail that Mike provided.  All the help with the paperwork  we received from Lori was also so appreciated.

...Mr. Meredith was very responsive to questions, requests, and went above & beyond expectations.  We really appreciated his concern and willingness to help us through this difficult ordeal.

...Mike made sure we were satisfied on all the work performed.

Everything was perfect.  Very satisfied and very professional people.  Excellent!

Jesse and his team were extremely responsive, quick, courteous and helpful.  Jesse made sure that I was satisfied with the work being done and was available to answer questions I had outside of normal business hours.

Couldn't be more satisfied with the task performed and the professionalism through the process!

Keep doing what you are doing!  It's great!!!

Fantastic team! First Class in everyway!

Lori worked hard to find our desired samples (tile and laminate) and brought our desired flooring to our home.  Mike and all staff were kind and professional.

Your crew was absolutely wonderful to have on our property.  There was not a single disturbance or hiccup.  The bar is set very high by your crews.  Thankfully franchises like yours have invested their resources in their people, and it certainly shows.  The level of professionalism and knowledge was incredible.

John Duke's team was such a pleasure to work with throughout this process! His teammates Matt, Kenny, Oscar and the Ladies were fantastic.  If there is a little wiggle room in your payroll budget this entire team deserves to be recognized.  We have never had such a pleasant experience in such a disaster scenario.

The entire team was great! Matt, Benny and Mindy answered all my questions.  These guys are Pros and a pleasure to work with.

"I must provide the highest compliments to the SERVPRO of Gwinnett, Lilburn, Georgia Team for the immediate, exacting, courteous, professional and thorough service in removing the water and damaged materials in a most timely fashion. The Technician in charge was Mike Purvis, a top professional...a terrific recommendation by the State Farm listing."

"This was the best service I have received by a company. Thank you."

"Wes was awesome...on time, friendly and respectful of the situation."

"Representative was courteous, professional and quite knowledgeable. Truly an asset to your organization. Quite impressed with SERVPRO!"

I would like to give an honorable mention to the two gentlemen who assisted us, Brad and John. They have both been so helpful, courteous and professional. Having our basement flood right before Thanksgiving was a nightmare, but this experience made it seem like no big deal. Thanks guys!

Special thanks to the crews at SERVPRO of Gwinnett for getting our basement cleaned after a bad sewage loss. The crews treated our home with respect and the office helped hold our hand and walk us through the claim process.

I have to be honest and admit that we did not think it was going to be possible to get the smoke smell out of our home. Well you guys did...and more!

We are very thankful and happy to be back in our lovely home. We can happily recommend you and your company. There are too many names to mention of all the helpers you sent our way. We would not want anyone's name left out. We are so please with our new hardwood floors, the repaired and newly painted walls and ceilings, and we love our new carpet, so soft and lush!

"Wonderful. Completely pleased. Brittany and Brian are perfect. Thank you!"

Superior service...would highly recommend this franchise!

"I could not have asked for a better company to assist me during my traumatic moment...Very Professional!"

"Mr. Meredith was very responsive to questions ane requests and went above and beyond expectations.  We really appreciated his concern and willingness to help us through this difficult ordeal."

"John Duke made our experience with SERVPRO a very positive occasion.  Thank you John!"

Many thanks to you for all the assistance and patience during the ordeal with repairs at our home.  Please convey my thanks to Jesse, Josh and all the others who helped with this undertaking.  This never would have happened without the expertise and knowledge of all involved, and I do appreciate it.  If everyone could be as pleasant and helpful as you and your people, our world would be much happier.

I did not think it would be possible to get our home put back together again.  The smoke is gone - the smell is gone!  Everyone was sensitive to our home and we owe SERVPRO a great big Thanks!

They are "top notch" in EVERYTHING AND IN EVERYWAY...

All of you are very professional...Experts...Fast Workers...Constantly ON TASK...All of MY TEAM DESERVES A RAISE!!!