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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Prevent Mold Growth in the Summer

6/20/2018 (Permalink)

In the summer, a closed house with the air-conditioning turned off will have higher humidity levels than an air-conditioned home. A vacant house also receives little or no sunlight through closed shades and no air movement with the fan off and the doors locked.

If you simply leave the air conditioning running, it will cool the home and remove moisture from the air and circulate and filter the air.

Molds thrive when the humidity levels exceed 70 percent. Because humidity levels vary from day to day, the thermostat should have been left at or below 74 degrees, and the fan should have been set to "On."

Normally, mold cleaning and remediation processes disturb the spores, which become airborne and can settle on unclean or untreated surfaces, where they continue to thrive in the humid, warm, dark conditions.

The Environmental Protection Agency suggests that self-cleaning should be considered if the area to be treated is less than 10 square feet. A guide to treatment and cleaning is available at http://www.epa.gov/mold/index.html. You can also learn more about mold remediation contractors and remedies for contaminated buildings.

Molds present at typical indoor levels have never been scientifically shown to cause any other illness.

Even when mold spores were at elevated levels, there were no similar elevated reports of illnesses. Examples from the article show certain occupations that are exposed to extremely high concentrations of mold spores.

  • Sawmills: 1.5 million CFU/m3 (colony-forming units per cubic meter of air).
  • Honeybee overwintering facilities: 2,200 to 13,931 CFU/m3
  • Spawning sheds of mushroom farms: 100,000 CFU/m3
  • Municipal waste-composting facility: 8.2 million CFU/m3
  • Farms: 120,000,000 CFU/m3; it's 10 times greater (1.2 billion CFU/m3) on farms where adverse health effects are reported.

In these highly exposed populations, however, there are no reports of brain damage or of many of the other fungal diseases now common in current indoor mold attributions. What I gathered from the article is that some people -- those with asthma, hay fever or suppressed immune systems -- can be affected by low levels of mold spores, while the majority are not aware of the spores in the very air they breathe, even when there are elevated levels.

When mold spores are discovered at elevated indoor levels, you need to contact your doctor first to determine if the mold species will affect you or your family. Then you need to consider some type of removal or treatment of the affected areas.

Will Homeowners Insurance Pay for a Fallen Tree?

6/19/2018 (Permalink)

If a tree falls in your yard, and no one hears it, is it covered by your insurance? What about the cost to remove a fallen tree? The answer, as it is with all insurance questions, is “it depends”. Policy forms vary.

Did a Tree Hit Your Home or Other Structure?   

If so, you probably have coverage for:

The cost to remove the tree

The damage to your home, fence or other structure

But, not coverage of the cost to replace the tree itself.

Is a Fallen Tree Blocking Your Driveway?

Depending on the edition of your home insurance policy, you may have coverage for at least some of the cost to remove a tree that’s blocking your driveway. Even if it didn’t damage any of your property.

Did a Tree Fall on Your Car?

If so, your auto policy, not your homeowner’s policy, might pay to fix your car. Hopefully, you have Georgia auto insurance, and chose to buy “other than collision” (widely known as “comprehensive”) coverage. The cost to remove the tree is not covered by either home or auto insurance, unless the tree blocks your driveway (see above).

If There’s No Damage, There May Be No Coverage

If a tree falls without damaging any insured structures or blocking the driveway, you will likely need to pay the costs to remove it. Some insurance policies provide a limited amount of coverage for these cases. Check with your agent or insurance company to see if yours does.

Did Your Tree Hit Your Neighbor’s Property?

If so, the damage would be covered under THEIR homeowner’s policy, not yours. If the tree fell due to obvious neglect, your liability insurance might apply.

Tips to File an Insurance Claim for a Fallen Tree

Take photos, preferably from different angles to show the damage.

If utility wires are involved, stay away! Call your electric utility to have the wires cleared.

Call your insurance agent or company to report the claim.

If there has been damage sustained by your home, call our franchises SERVPRO of Gwinnett County Southeast or SERVPRO of Gwinnett County Southwest at 770-448-5782 and we will be there to help.

What is Considered a Storm Event

5/30/2018 (Permalink)

A storm event can affect a home in multiple ways. You can have a water loss caused by flooding, a tree through the roof or even shingles being blown off. Each of these situations can allow water to infiltrate your home. If this water isn’t dealt with in a timely manner, it can lead to mold. Mold can start within the first 48-72 hours of a water loss. Sometimes that time frame is shorter if the climate cannot be controlled by your heating or air and it is very humid and warm out. Sometimes that time frame can go a little further if the home is conditioned or it is cold and dry temperatures outside.

Most people hear storm event and think of hurricanes or tornadoes, but a storm event can be just a continuous heavy rain or strong winds or even hail. If you have water coming into your home and you are unsure if it was caused by a storm event or just need some advice, contact SERVPRO of Gwinnett County South at 770-448-5782. We are available 24/7 for any of your needs.

Emergency Readiness Plan

5/30/2018 (Permalink)

No one plans on a disaster, but you can plan to be “Ready for whatever happens” by letting one of our Marketing Representatives complete an Emergency Ready Profile on your business or office site. The best way to reduce business interruption following a disaster is to plan for it now. An Emergency Ready Profile will contain the following:

  • Emergency Action Checklist
  • Advanced Warning and Emergency Contacts
  • Emergency Contacts
  • Main Utility Information (Shut Off Locations)
  • Primary Contact Information (Work Authorization Contact)
  • Insurance Contact Information
  • Miscellaneous Contact Information
  • Property Overview
  • Building Access Information

Not too long ago we completed an Emergency Ready Profile on a well-established funeral home, but no one in the office knew where the water cut-off was located. The next day when the owner of the funeral home was on site, he showed our representative the water cut-off. It was under a brick under some azalea bushes! Can you imagine the scope of water damage if the owner were absent and no one else knew the location of the water cut-off. Needless to say, he was delighted to have an Emergency Ready Profile. Now he can enjoy his vacations more knowing that his company has a written emergency plan and a digital one.

By implementing an Emergency Ready Profile for your business, you can benefit from SERVPRO’S 40 years of experience in reducing the impact of any natural or man-made disaster. Contact SERVPRO of Gwinnett County South at 770-448-5782 to get started.

SERVPRO Goes to Southern Loss

5/29/2018 (Permalink)

SERVPRO of Gwinnett County Southeast enjoys being with our agents, vendors and adjusters for the fall and spring Southern Loss Association Golf and Tennis Tournaments.   We usually sponsor two or three golf foursomes and a doubles tennis team. After eighteen holes and the tennis tournament finishes comes the best part for us. That is when we get to visit and mingle with our agent and adjuster friends and get to know them better in a more relaxed and informal way. Every season our group gets larger with more participants. We think that Southern Loss offers our franchises SERVPRO of Gwinnett County Southeast or SERVPRO of Gwinnett County Southwest a unique opportunity to network with a very large group of people who are involved in the restoration business. A lot of the Commercial contacts we have made for our franchise have been through the Southern Loss Association Golf and Tennis Tournaments. We will continue to be active in this organization.

SERVPRO Tips for a Commercial Water Loss

5/29/2018 (Permalink)

If you find yourself in a commercial disaster the first thing you should do is call our franchises SERVPRO of Gwinnett County Southeast or SERVPRO of Gwinnett County Southwest at 770-448-5782 so that we can dispatch technicians out right away and we will make sure you get some help.

Tips until SERVPRO arrives:

  • Shut off the water source if identified.
  • Place aluminum foil or wood blocks under furniture legs.
  • DO NOT use regular vacuum to remove water
  • Locate insurance information
  • When we arrive we will do a very thorough dry out and complete it in a timely manner. We practice the science of drying...and we specialize in restoring your property. We are a "One Stop Shop" – Which means we are a company that can dry out your property, take care of your contents, and rebuild if necessary. Call our franchises SERVPRO of Gwinnett County Southeast or SERVPRO of Gwinnett County Southwest at 770-448-5782, we are available to you 24 hours a day, 7 days a week for all your commercial needs.

SERVPRO Can Handle Your Fire Loss

5/29/2018 (Permalink)

A fire in home, fire in business or commercial fire damage can be a traumatic experience for any homeowner. When one experiences a fire in home, fire in business or commercial fire damage, it is pertinent to keep your composure and take all of the necessary steps to ensure that the life of you and other people are safe. In the aftermath of a fire, fire restoration services can assist in getting rid of the damage in your home. Companies that offer fire cleanup provide you with all of the services needed to restore your home.

After one experiences a fire damage from a fire in home, a fire in business or commercial fire damage, it is important to contact a fire restoration company immediately. By scheduling fire restoration services right away, you have the ability to minimize the losses, smoke damage, soot damage and the time needed for fire cleanup. You are also preventing a decline in air quality. The air quality deteriorates immediately after a fire. With better air quality, you are able to complete fire cleanup sooner. To begin the restoration process, a representative will ask a host of questions pertaining to the fire, smoke damage, soot damage, and fire loss. Fire loss refers to the items lost during a fire in home, fire in business or commercial fire damage.

When our franchises arrives at your home, they will begin the process by assessing the severity of the fire damage, smoke damage, soot damage, and fire loss. After the fire restoration company has completed their assessment, they will initiate the restoration process by removing smoke damage. The air quality is directly tied to smoke damage and soot damage. Thus, when the smoke damage is eliminated, the air quality improves. Due to smoke odors lingering long after fire damage, it is important to remove smoke damage first. Otherwise, it will make the fire loss more profuse and fire cleanup more of a hassle. During the initial phase of the restoration process, your home’s windows may be boarded. This is done to prevent additional damage from occurring. They may also place tarps on damaged roofs. The company will cautiously inspect to determine the severity of the fire loss, smoke damage, and soot damage. This gives the company the ability to develop a fire cleanup strategy.

The final phase of fire restoration is fire cleanup. The fire restoration company is trained to restore fire damage in a fire in home, a fire in business or commercial fire damage. After the fire cleanup is finished, your home should be as good as new. Do not hesitate to schedule fire damage restoration services right away. Restoration is the final step and it may vary depending of the severity of the fire. Restoration typically involves repairs such as replacing drywall, painting, and installing new carpet. In severe cases, it may involve major repairs such as the replacement of multiple areas or rooms in a home or a business. Call our franchises SERVPRO of Gwinnett County Southeast or SERVPRO of Gwinnett County Southwest at 770-448-5782 for all your fire damage needs or questions.

Tips after a Fire Loss

5/29/2018 (Permalink)

We’re not going to kid you. Fire damage restoration is tough work. People call our franchises frequently to ask for advice on how to clean up after a fire.  Here are seven of the best tips we give people who ask about fire damage restoration.

Most people can put these tips into practice. But remember that fire damage restoration takes time, work, and skill. Realistically consider whether you want to try these ideas on your own or whether you’d be better off hiring a certified fire restoration team who will guarantee their work.

Remove Smoke Damage

With any fire you’ll have a degree of smoke damage to your walls, wall paper, and paint. If the smoke damage is not too serious, you should be able to scrub it clean with detergents and bleach. Soot from smoke damage is greasy stuff, so always try to dust as much of it off from a surface before trying to scrub the surface clean. Often, you’ll want to repaint, but make sure all surfaces are clean and dry before you paint.

Limit Activity & Other Simple Fire Damage Restoration Steps

Until your house is restored, limit your activity and movement in the house. This helps prevent soot particles from being embedded into upholstery and carpets. Keep people’s hands clean so you don’t further soil upholstery, walls, and woodwork. Protect your things by placing clean towels or old linens on rugs, upholstery, and carpet traffic areas. Before you clean know the best cleaning method for that particular cleaning job (one example: Clean and protect chrome with a light coating of petroleum jelly or oil.) Wash both sides of the leaves on your houseplants. Change your HVAC filter and tape double layers of cheesecloth over air registers.

Get Rid of Mold & Mildew

Firefighters are great. They save many a live and many a home. But they do introduce mold and mildew into houses when they must use water to extinguish the fire. We highly recommend you hire fire damage restoration professionals to deal with mold and mildew. Mold and mildew can cause serious health problems. It’s difficult for a nonprofessional to know for certain if he’s clean up all the areas affected by the mold and mildew. And mold and mildew can contaminate your furniture, carpets, clothing, mattresses, walls, and vents. The best thing you can do immediately is to air out every room and clean out all vents and filters.

Replace Carpets. Clean And Dry Your Floors

Your floors and carpets end up absorbing the worst of the damage from all the water used to put out a fire. In almost every case, we would recommend that you pull up any carpets that have water damage and replace them. Water can also seep underneath vinyl flooring and into the cracks in hardwood. You must address this. If you have experience with flooring, you can lift it up and clean under it. Once flooring has been removed, you would need to dry the structure by placing fans and/or dehumidifiers. But you may want to call a professional fire damage restoration company to assist you.

Avoid Smearing Soot Into Clothing

Cleaning smoke damage from clothing is one of the biggest jobs you’ll have after a fire. Make sure you don’t smear the greasy soot into the clothing or just throw the smoky clothes into the wash. Often dry cleaning is the best bet, and you should ask around local dry cleaners to see if any have experience with post-fire laundry.

Scrub, Soak, And Cleaning Dishes

Dishes are also important items to clean thoroughly after a fire because they will be in contact with your food. Scrub all dishes well, let them soak in a solution of bleach and water (2 tablespoons of bleach per gallon) for at least 20 minutes and scrub some more for safety. When in doubt, if a dish, pot, or pan won’t come clean, cut your losses and throw it out – especially rubber or wooden dishes that absorb smoke.

Contact SERVPRO of Gwinnett County South at 770-448-5782 for all your needs.

What Is Mold and How Is It Remediated

5/25/2018 (Permalink)

Mold is found under the fungi classification. It is a soft green or at times grey growth which develops on objects or old food left for a lengthy period in warm, wet air. It can be found in outdoor and indoor places, thus, it is important for the indoor humidity to be kept below forty-five percent because a higher humidity supports the growth of this class of fungus. Floods and high humidity levels often lead to microbial growth and fungus. Microbial growth can be present in an area, but that does not classify it as mold. The most efficient method of controlling microbial growth is by the moderation of temperature. When the temperature is lowered, the rate of microbial growth decreases rapidly.

Mold and mildew are two fungi that people often tend to confuse. Mildew appears to be powdery and white in color then later turns to brown, black or yellow. The other fungus seems fuzzy but can appear in similar colors as the mildew. Mildew damages crops while molds damage the structural foundations of homes. Both fungi are usually accompanied by a musty odor which can lead to more health issues. It likes to thrive in moisturized areas and grows quickly into colonies with water exposure. These colonies are responsible for the production of irritants and allergens that affect the health of people. For remediation of molds to take place, all sources of moisture and water need to be addressed otherwise it may regrow. The first step is to remove all traces of moldy growth immediately. Five fundamental principles must be applied by homeowners and employers to ensure successful mitigation of this fungus. They should focus on the source and moisture removal, safety, contamination control and assessment. Proper mitigation is essential once the fungi are removed because areas must be monitored to prevent it from occurring again. It is important to determine the party that will be in charge of the mold cleanup. An environmental hygienist can determine what treatment can be used for this fungus. These hygienists mitigate the problem by sealing off the affected areas with plastic sheets to stop dispersion of the spores. Fungus should be dealt with by the wearing a face mask with high filtration and neoprene gloves. Once the mold cleanup is finished, the air around it needs to be cleaned using air exchange and scrubbers. It is essential for the environmental hygienist to have a protective suit because harsh chemicals are used for the mold cleanup. Hard surfaces with moldy growth have to be scrubbed with water and detergent and left to dry completely. Porous materials like carpets and ceiling tiles need to be disposed of by the environmental hygienists if they get moldy. The crevices of these porous materials are prone to mold growth, and painting can only happen once the environmental hygienists complete the mold cleanup otherwise the paint peels off. The correct mitigation strategies need to be employed for effective cleanup. Contact our franchises SERVPRO of Gwinnett County Southeast or SERVPRO of Gwinnett County Southwest at 770-448-5782 for more information on mold remediation.

Call SERVPRO for Mold Remediation Needs

5/24/2018 (Permalink)

When a home suffers a water damage event, a mold infestation can quickly arise and spread throughout a home in 48-72 hours. Because mold can produce allergens and irritants, you will want a professional that has training and experience to properly resolve the mold infestation. If you suspect that your Gwinnett County home or business has a mold problem, our franchises SERVPRO of Gwinnett County Southeast or SERVPRO of Gwinnett County Southwest can inspect, assess and remediate your property.

If You See Signs of Mold, Call Us Today – 770-448-5782

  • Some restoration companies advertise “mold removal” and may even guarantee to remove all molds. This is a fallacy because removing all molds from a house or business is impossible; microscopic mold spores exist almost everywhere, both indoors and outdoors. Here are the facts:
  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent

Mold vs Mildew

5/22/2018 (Permalink)

How to determine which one you have?

Before anyone panics, let’s be clear. We live in the south, in a humid environment. Everyone has mold in their house. Everyone.

Mold and mildew have a few common characteristics. They both like warm areas and spread easily. They live on various surfaces, from food to your shower. And of course, they are both types of fungi.

But they are very different when it comes to size, color and texture.

Primarily mildew is a plant disease but it can thrive on any organic matter, not just living tissue. It can appear on clothing, leather, paper, walls, ceilings, floor and even on your shower wall. It usually grows in a flat pattern in a white, gray or yellowish color. It will turn brown or black over time.

Mold is usually fuzzy and appears in irregular shaped spots. It also can appear in many different colors – blue, green, yellow, brown, gray, black, or white. Mold grows on organic matter everywhere but is only visible once the colonies grow.

While most mold is not toxic, prolonged exposure can cause a variety of health issues. 

If you are not sure what you have, you can have it tested. Obviously the best course of action is to ask for professional assistance but you can easily identify which one it is with a little bit of household bleach.

Apply a few drops of bleach to the affected area. Wait about 5 minutes and inspect the spot. If it becomes lighter, you are dealing with mildew. If it remains dark, it is most likely mold.

The best and most efficient way to prevent mold and mildew in your house is to keep all areas dry and moisture free. Keep your air ducts clean and in good condition.

If you discover you have a mold issue call a professional. Do not try to remediate this yourself. Contact SERVPRO of Gwinnett County South at 770-448-5782 and we can help!

Call SERVPRO for your Commercial Needs

5/22/2018 (Permalink)

Commercial water damage can be caused by things such as rain storms, broken pipes, humidity, faulty appliances or slow leaks. This can lead to mold or bacterial contamination if you do not have it cleaned up properly. A full-service property restoration company like our franchises SERVPRO of Gwinnett County South can help your business recover from water damage. We understand that the damage needs to be mitigated quickly to minimize the downtime your business is experiencing, and we have 24-hour emergency response, every single day of the year in Gwinnett County and the surrounding areas. Our team of technicians is IICRC-certified and will identify what is causing the water damage and will work alongside utility companies and commercial plumbers to make sure your building is secure against any secondary water damage or loss. We’ll also get rid of any debris and hazards and start extracting the water from your commercial property. Once we’ve removed all the standing water, our technicians will start the drying process of your structure using equipment and techniques which are state-of-the-art. If there is Category 3, i.e. sewage water, present in your building, our professionals, who deal with hazardous materials, will use antimicrobials to ensure your commercial building is decontaminated and to protect you and your staff against any health risks. Part of the water damage cleanup process includes our technicians using special treatments to avoid mold growing in your building. In cases of long-term moisture where mold is already found, our certified mold remediation specialists will clean and get rid of as much mold growth as is possible. We will also decontaminate your property to stop any more issues and we can work alongside certified environmental hygienists to give testing and clearances so you and your staff can have a peace of mind. Our team has the equipment and the staffing to take care of a commercial water loss of any size. We can help you recover from industrial plumbing failure and major floods to any other loss your commercial building might face If you’ve experienced a commercial water loss, speak with us at our franchise, SERVPRO of Gwinnett County South by dialing 770-448-5782 for a prompt 24/7 response.

Common Causes of Commercial Water Losses

5/18/2018 (Permalink)

When business owners visualize water damage, they often picture a massive storm wiping out power lines, flooding offices, and shutting down businesses for days at a time. It is true that commercial water damage is often the result of floods and water that stems from weather events and storms.   However, many entrepreneurs and business space renters forget that storms and severe weather aren't the only causes of floods and water damage. Here are some of the typical causes of water damage to commercial buildings.  

1. Malfunctioning sprinkler systems Some older office and retail buildings still have outdated sprinkler systems that work in conjunction with fire protection systems. While such sprinklers can come in handy during a fire emergency, they can also cause commercial flood damage if they are faulty or in need of replacement. This could easily damage inventory and business assets.

2. Damaged appliances and equipment This cause of commercial flood damage is more common in restaurants and catering facilities, as well as any business that has appliances and equipment that make use of water. If the appliance fails and sends water across your building, especially during late hours when no one is around, you may come back to work and face a water emergency.  

3. Broken pipes and plumbing Just like in a residence, if the plumbing system in your workplace fails water damage could be the result.   

4. Backed up sewer lines This is another cause of commercial water damage that often catches business owners by surprise. Should the sewer line to your building back up or become damaged, realize the potential dangers of contaminated Black Water which can cause health effects and ruin products and office furnishings.   

If your business has suffered commercial water damage, our franchises SERVPRO of Gwinnett County Southeast or SERVPRO of Gwinnett County Southwest will get you back up and running again. Call us anytime 24/7 at 770-448-5782 for fast help.

When Storms Hit

5/18/2018 (Permalink)

When heavy rains and high winds hit hard, property destruction and loss can be devastating to you as a homeowner. Structural damage to the exterior of your home is followed by interior devastation from water and winds. Storm damage is rarely isolated to just a few buildings in an area adding the challenge of finding a restoration company that can respond swiftly to your needs to an already anxiety provoking situation. SERVPRO delivers the help you need swiftly even when a local disaster is widespread as we are able to call upon a network of over 1,650 franchises nationwide to respond if the need is great.   Storm damage can feel overwhelming, but your fear and panic will disappear when our team of professionals responds to your water, wind and flooding repair and restoration needs. Your particular situation is of paramount importance to us, and you need not worry that your repairs and restoration will take a back seat even when many in your area are struggling to recover from the same issues you face. Choosing our company puts in motion a vast support system, but our local ownership means you will receive a personalized approach to your particular situation, efficiently returning your home back to its pre-storm condition just “Like it never even happened.”   Placing your trust in SERVPRO for your storm damage needs will reap you benefits that less qualified companies simply cannot deliver. We use state of the art equipment to clean, repair and restore your home and in the process, we also restore your and your family’s peace of mind. Our technicians are highly trained and qualified, current in Institute of Inspection Cleaning and Restoration Certification (IICRC) for any procedure needed to bring your home back to the comfortable and comforting refuge you deserve. We also work closely with your insurance company, ensuring that all the work necessary is approved and compensated according to the terms of your policy. Our high standards and relentless drive to do the job on time while meeting local specifications means you and your family will quickly return to the quiet enjoyment of your house and neighborhood. We are not satisfied until you are happily back in your restored dwelling.   Once you make sure that your family is safe after a major storm, your first call should be to SERVPRO of Gwinnett County South. Dial 770-448-5782 24/7 and begin the road to recovery by scheduling an inspection with our storm damage experts.

After the Fire Trucks Leave

5/17/2018 (Permalink)

After the fire trucks leave, your home likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. SERVPRO has the specialized fire restoration training needed to restore your home to pre-fire condition.

Have Questions About Fire, Smoke, or Soot Damage?

Call our franchises SERVPRO of Gwinnett County South at 770-448-5782.

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.

Step 1: Emergency Contact

The restoration process begins when you call SERVPRO of Gwinnett County Southeast, which is a 24 hours emergency service provider. Our representative will ask a series of questions regarding the fire damage event that will help us dispatch our IICRC Certified Fire Technician with the appropriate equipment and resources.

Step 2: Inspection and Fire Damage Assessment

Our Professionals will carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, the technician can board up missing windows and walls.

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. They will then use dehumidifiers and air movers to remove the remaining water and complete the drying process.

Step 5: Removal of Smoke and Soot from All Surfaces

The technicians use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.

Step 6: Cleaning and Sanitizing

They will clean all of the restorable items and structures that were damaged by the fire. They use a variety of cleaning techniques to restore your belongings to pre-fire condition. They’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Like it never even happened.

5/17/2018 (Permalink)

When it comes to fire & water damage, or specialty cleanup needs, it’s the SERVPRO brand that comes to mind. The SERVPRO of Gwinnett County South works endlessly to make sure our customers are happy. We have one objective in the aftermath of disaster: to make their loss “Like it never even happened.”

No matter the job or the size, our SERVPRO teams are ready to handle any size loss. With 1,700+ franchises nationwide, we have access to numerous highly trained personnel and thousands of pieces of equipment. Our SERVPRO Disaster Recovery Teams are strategically placed throughout the country to respond when needed. Our teams have a proven track record for success, assisting with the cleanup of floods, tornadoes, wildfires, and damages caused from frigid temperatures.

Whether it’s a major storm event, or faulty appliance, we will be there with one call. Contact SERVPRO of Gwinnett County South at 770-448-5782 for any of your mitigation needs.

WHAT TO DO IMMEDIATELY AFTER A HOUSE FIRE

5/10/2018 (Permalink)

  1. Ask whether it is safe to enter the home. Do not enter if the fire authorities deem it unsafe. They may establish a safety zone, but never assume a room is safe, until it has been cleared to enter.
  2. Know who to call.
    1. Contact family members and let them know you are safe and unharmed.
    2. Contact your insurance agent. They will be able to talk you through the necessary steps, including proper documentation and emergency lodging and living expenses (keep all of your receipts!) The insurance company may assist in securing a company to help with clean up options.
    3. You may request a fire mitigation company at this time for contents cleaning, structure cleaning, restoration etc. Contact SERVPRO® of Gwinnett County South at 770-448-5782.
    4. Another call may be to your landlord if applicable, and to your local American Red Cross. Our company is the preferred restoration partner to The American Red Cross.
  3. Secure the property to prevent possible looting. SERVPRO® of Gwinnett County South is available to assist with securing property/ Board Ups.
  4. If water hoses were used to exterminate the fire, drying your home is critical. It is best to call the professionals at SERVPRO® of Gwinnett County South to do water/ fire cleanups. Water can lead to mold damage if not dried properly. Our company is an approved restoration contractor for many major insurance carriers and adheres to the highest standards in the restoration industry.
  5. Seek counseling if needed. Children and adults can feel a traumatic sense of loss and may need help to avoid a lasting sense of sadness and disorientation after a house fire. Don’t be afraid to reach out for help. A house fire is a traumatic event and individuals need to be treated with respect and compassion by those close to the process of rebuilding.

WHY MORE INSURANCE AGENTS CHOOSE SERVPRO

5/10/2018 (Permalink)

SERVPRO blends customer service with accountability! They understand your responsibility to provide results to your shareholders and clients. SERVPRO is uniquely qualified to help when disaster strikes, making you their "hero" in their times of need. 

We are here to make you look good.

There are many ways to ensure success as an insurance agent. Having a strong office staff, a company who pays claims in an ethical and timely manner, advertising, being involved in your community, and maintaining a positive relationship with your clients are just a few. SERVPRO knows how critical it is that every job goes as smooth as possible, ensuring your clients trust you time and time again when they need help. Our teams are trained to reduce the lost time and mitigate the damages as quickly as possible. Whether it’s fire, water, mold or any other cleanup; we are here to help, 24 hours a day. 

Our team members are available for direct cellular calls 7 days a week, 24 hours a day. You earn your client’s loyalty by providing timely solutions. You provide help in a time of need. Instead of offering a call center solution, our team members are available to take the call on their business line! We will personally call your client back, offer a listening ear, and take away some of the fear they are experiencing.

Having a relationship with SERVPRO and our team of highly trained professionals has many benefits. We will ensure help arrives quickly (following our 1-4-8 time commitment), and our production team will help your clients regain control of their lives by treating them with respect, courteousness and working hard to get the job done correctly the first time. There are no unwelcome surprises with SERVPRO. Calling direct reduces wait times. The faster SERPVRO's team can arrive onsite to perform the cleanup, the better the results. 

That’s the SERVPRO difference. Contact us at the SERVPRO® of Gwinnett County South at 770-448-5782. We are always here to help!

What Conditions are Best for Mold Growth

5/10/2018 (Permalink)

What Conditions are Best for Mold Growth?

Keeping mold from growing in your home is an important consideration for a healthy, safe environment to live. The first task in keeping mold at bay is discovering what areas and conditions might encourage mold growth. Molds are pervasive everywhere, and thrive in wet conditions. How does mold grow? Mold grows best when moisture and humidity are present. When mold spores encounter a damp surface most advantageous for fungal growth, they can begin to grow and thrive.

What Does Mold Need to Grow?

Mold spores require three things in order to grow mold:

    • nutrients
    • moisture
    • time (mold growth can start after 24 hours

How Does Mold Grow in a House?

Mold spores are everywhere, and are carried by air currents. If the spores discover a moist, dark environment they will likely settle and proliferate until your home has a major mold issue. They key to preventing mold in your house is to be diligent about maintaining proper moisture levels, keeping up with home maintenance, like roof or plumbing leaks, and quickly and effectively cleaning and drying any water spills, leaks, or flooding.

Moisture Levels in the Home

The EPA suggests maintaining or reducing home humidity levels to 30-60% (ideally 30-50%) to prevent mold growth. Mold also grows optimally in warmer conditions, and flourishes the best between 77 to 86 °F (25 to 30 °C). Condensation on or around windows can be an indication that your home’s moisture levels are too high. Two ways a homeowner can decrease the humidity in the home is by increasing ventilation and buying a dehumidifier.

To increase your home’s ventilation, be sure to use correctly vented exhaust fans while in the kitchen and bathroom, to reduce the moisture in the air. Assure that ventilation throughout your home is adequate to keep up with moisture levels. If your home is still struggling with higher than advisable humidity levels, consider buying a dehumidifier to maintain a healthy home moisture quantity that is unsusceptible or resistant to mold growth. Make sure you purchase a dehumidifier that will cover the square footage necessary for your residence.

Leaks and Home Maintenance

If your home has a leak, there is likely a mold issue. Leaks can occur in pipes, roofs, basements, appliances and windows. Because leaks are usually undetectable behind a wall or in the attic, leaks can have the advantage of time to release water into your home continuously. This constant influx of water can fuel mold growth considerably. To look for leaks, be on the watch for:

  • water stains
  • warping or bowing of walls
  • deterioration of wood
  • bubbling or cracking paint or wallpaper
  • mold symptoms (aka “sick building syndrome”)

Flooding and Other Water Damage

Flooding is a serious risk factor for mold. When excessive amounts of water enter a building and remain for a period of time, mold will begin to develop. Remember, mold can begin to emerge in 24 hours under the right growing conditions. Therefore prompt action is needed in the event of a flood to prevent or reduce mold damage in your home.

Flooding is a serious risk factor for mold.

You may wish to hire a professional like SERVPRO of Gwinnett County South at 770-448-5782 to restore your home after a flood. This is a very good option if you can afford to hire someone who has the credentials and equipment to deal with flood and water damage in a home, or if your insurance provides you with this option. Be sure to check your home’s insurance policy on flooding and mold damage.

A Few Types of Storm Damage

5/10/2018 (Permalink)

Wind Damage Restoration Hurricane damage sometimes includes severe wind damage. Roof damage in this situation may range from a missing roof, to harsh winds and rains shearing away asphalt tiles. Roof repair of obvious defects usually ensues in the wake of hurricane damage and storm remediation. Correcting roof damage may challenge homeowners after a disaster, since a roof leak may not appear obvious. How can a roof leak and roof damage escape easy detection in this situation? Wind damage may loosen flashing, eventually causing another roof leak weeks after the storm. Even a subtle roof leak of this nature can produce moist, moldy conditions inside the home. Obtaining fast roof repair may prevent long term interior damage. A wind damage home restoration expert may assist clients in receiving comprehensive roof assessments and roof repair services when hurricane damage afflicts an area. Their expertise helps property owners address storm damage and roof damage more effectively.

Flooding And Recovery Flood water frequently poses a risk in coastal areas. Yet heavy rains may cause river flooding miles inland also. If the surrounding terrain cannot absorb ground water, runoff contributes to flood water. Even residents of mountainous areas sometimes sustain varying degrees of flood damage if frozen pipes rupture. Flood pump failures contribute to basement flooding and contaminated ground water in some locations, too. Flooding may disrupt municipal water systems. Experts need to assess ground water and evaluate the condition of pipes following flood damage. By relying upon a trained specialist, you'll usually obtain faster storm remediation. These experts may suggest ways to help mitigate flood water damage in the future, for instance, by requesting backup flood pump installation.

Call SERVPRO® of Gwinnett County South at 770-448-5782 for any of your storm concerns.

Water Damage Mitigation in Gwinnett County

5/10/2018 (Permalink)

SERVPRO of Gwinnett County South provides 24-hour fire, water and mold restoration services in Gwinnett County and the surrounding areas.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Gwinnett County South provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage can be very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Gwinnett County South arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 770-448-5782

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

WATER DAMAGE RESTORATION PROCESS

3/16/2018 (Permalink)

SERVPRO has a restoration process that all clients are brought through. This process assures that the home or office is always restored to a clean, sanitary state as quickly and as efficiently as possible. SERVPRO clients have had this process applied to their water damage disasters.

The six-step process includes:

1) Initial contact

SERVPRO is proud to offer 24-hour emergency response. Here at SERVPRO, we understand that, when dealing with water damage emergencies, every minute counts. When you call, the representative will ask specific questions regarding your particular water damage emergency.

2) Inspection and assessment

The restoration process will officially begin with a detailed assessment of the damage by a certified professional. There are different classification levels of contamination that will determine what steps are required to complete the restoration.

3) Water extraction/removal

The water extraction process will remove the majority of the water from the home or office. If extensive restoration is needed, we can conduct a “move out” to safely and efficiently move out belongings. Our professionals will inspect and determine if carpet or carpet padding will need to be replaced.

4) Drying/dehumidification

After the water removal process, floors and walls will need to be dried and dehumidified fully to prevent warping or potential mold damage. Using specialized equipment, our professionals will remove the last trace amounts of moisture in the home or office.

5) Cleaning/sanitizing

After extracting the water and fully drying the surfaces, SERVPRO professionals will clean the surfaces as well as belongings like furniture and personal items that may have been damaged by the water.

6) Restoration

The final step in the process is restoration, which may include things like minor repair to drywall, installing new carpet, or other reconstruction.

SERVPRO of Gwinnett County South’s professional water damage restoration experts have been trained to strict industry standards, and use state of the art industrial equipment. It’s SERVPRO’s goal to make it seem, “Like it never even happened.” Call us at 770-448-5782 for all your water damage needs.

Bio-Hazard Remediation

3/13/2018 (Permalink)

Bio-Hazard remediation is a solemn but necessary practice in the field of restoration. If you have ever had the misfortune to discover a deceased family member or loved one, you may not realize how important it is to inquire about forensic remediation services. Bio-Hazard remediation can be necessary to restore a home back to preloss conditions. The three main causes of forensic damage are: suicide, homicide, and unassisted deaths. An unassisted death occurs when someone expires and the body is not discovered for an extended period of time. If a body sits for an excessive amount of time, the advanced stages of decomposition set in. Unassisted deaths are unfortunately common and more damage to the home can occur the longer a body is allowed to decompose. 

The biggest reason to have a professional company to perform this service is safety. It cannot be stressed enough how important safety is when it comes to any environment that may deal with blood or other bodily fluids. First and foremost, blood is pathogenic. What that means is that any fresh blood has the possibility to make you sick. Technicians are donned in Tyvek suits, gloves, and full face shields. Having the correct personal protection equipment is crucial when handling any materials affected with blood. There are times when the bereaved enlist volunteers to help clean up the areas that wear little or no protective gear and are subjecting themselves to a harmful environment. During extreme cases, any illness obtained by volunteers could potentially hold the bereaved liable for damages. When you hire SERVPRO of Gwinnett County South, you don't need to worry about any such complications because we educate our employees to be certified in all restorative fields. Each franchise carries various insurances necessary for the restoration field.

            Another main reason to outsource this line of work to the professionals is to insure that you are receiving the most quality of service. Certified technicians will understand what types of materials are salvageable or not depending on how affected the areas are. When blood is pooled on the carpet, it is not safe to clean and sanitize the area. The most appropriate step to take is to remove the carpet and pad. Once the carpet and pad has been removed, the technicians will now address the sub floor. The sub floor will be cleaned and sanitized with an E.P.A. registered disinfectant and sealed with an antimicrobial sealer if necessary. There have been scenarios where the bereaved has tried to clean and sanitize porous materials such as carpet, but then have become sick in the future. If porous materials are only lightly affected by splatter instead of being completely saturated, they may be cleaned and sanitized. However, in many instances of cleaning and sanitizing, these lightly affected areas still leave an unsightly stain.

            After the damage has been assessed and the areas properly mitigated, any soiled materials are then bagged in bio hazard bags and properly discarded and hauled from the work site. A side effect of the deceased can be the odor. We have several different pieces of equipment that are designed to handle many types of odors, especially odors that are protein base. Once the technicians are completely finished, the affected area is now safe for the bereaved and will allow them to mourn properly without the added stress.

Please contact the professionals at SERVPRO of Gwinnett County South at 770-448-5782. We are always here to help.

Emergency Ready Profile

3/12/2018 (Permalink)

No one plans on a disaster, but you can plan to be “Ready for whatever happens” by letting one of our Marketing Representatives complete an Emergency Ready Profile on your business or office site. The best way to reduce business interruption following a disaster is to plan for it now. An Emergency Ready Profile will contain the following:

  • Emergency Action Checklist
  • Advanced Warning and Emergency Contacts
  • Emergency Contacts
  • Main Utility Information (Shut Off Locations)
  • Primary Contact Information (Work Authorization Contact)
  • Insurance Contact Information
  • Miscellaneous Contact Information
  • Property Overview
  • Building Access Information

Not too long ago we completed an Emergency Ready Profile on a well-established funeral home, but no one in the office knew where the water cut-off was located. The next day when the owner of the funeral home was on site, he showed our representative the water cut-off. It was under a brick under some azalea bushes! Can you imagine the scope of water damage if the owner were absent and no one else knew the location of the water cut-off. Needless to say, he was delighted to have an Emergency Ready Profile. Now he can enjoy his vacations more knowing that his company has a written emergency plan and a digital one.

By implementing an Emergency Ready Profile for your business, you can benefit from SERVPRO'S 40 years of experience in reducing the impact of any natural or man-made disaster. Call SERVPRO of Gwinnett County South at 770-448-5782 so we can create your Emergency Ready Profile today!

Severe Weather Readiness

3/2/2018 (Permalink)

Are you ready for Severe Weather?

Severe weather is unpredictable and SERVPRO® of Gwinnett County South wants you to be safe no matter the season! Below are some severe weather readiness tips to help guide you, no matter what type of disaster you may encounter.

Weather Radios: Weather radios are the most reliable way to receive notifications of severe weather in your area. Although cellular phones, weather apps, social media as well as wireless emergency alerts (WEA’s) are what the majority of us depend on to keep informed, the truth is those devices can have their limitations during severe weather and can be interrupted. Mobile devices rely on towers and those towers can be damaged and cease to function during severe weather. A weather radio, WITH CHARGED BATTERIES, is the most reliable way to be informed of severe weather. Be sure to properly program your weather radio so you only receive the alerts you want for the counties you want.

Emergency Supply Kit: Having an emergency kit can be a life saver. Most emergency management agencies recommend supplies for up to three days. The following is a list you can use as a guideline:

  • Water – 1 gallon per person per day
  • Food – non-perishable
  • Manual can opener
  • Battery operated radio, preferably a weather radio
  • Flashlight
  • Extra batteries for radio and flashlight
  • Frist Aid kit
  • Whistle to signal help
  • Clothing, blankets
  • Dust mask or bandanas
  • Plastic sheeting, garbage bags, and duct tape
  • Wrench or other tools to shit off utilities
  • Hygiene items
  • Important documents. (Copy of insurance policy, bank account info, identification, etc.)
  • Fire extinguisher
  • Matches in waterproof case
  • Cash

Make family plan: Make sure all members in the household are aware where they are to go in the event of severe weather. If for some reason the family is separated in the event of a severe storm, have a meeting place established as to aid in finding each other amidst devastation.

Call SERVPRO® of Gwinnett County South at 770-448-5782. We are here to help!

Basement Flooding

3/2/2018 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including:

  • A sewer pipe that is blocked or cracked
  • Surface water from heavy rains that can pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get. The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. 

Please contact the SERVPRO® of Gwinnett County South at 770-448-5782. We are here to help!

When Winter Weather Strikes

12/8/2017 (Permalink)

Winter weather can lead to water damage, roof damage, broken pipes & ice damming. SERVPRO of Gwinnett County South wants to make sure you are prepared for storms and know what to do in case you do have a damage! 

Tips for Preparing your Home for Winter Weather:

  • Keep cabinet doors open during cold spells. This allows warm air to circulate around pipes. 
  • Keep a slow trickle of water flowing through faucets, especially if the pipes for faucets run through unheated or uninsulated areas of the home. 
  • Consider shutting off outdoor faucets. Find the shutoff valve in the basement or crawl space and turn it to "off".
  • If you follow the previous step, then open the outdoor faucet to help ensure it drains completely and the inner valve is shutoff. 
  • Ensure gutters are clean and secure. Leaves and debris accumulate, causing a damming effect on gutters, which could lead to roof problems and water damage. 
  • Proper maintenance of your furnace can help reduce the risk of puffbacks.  
  • Tips for Preparing your Business for Winter Weather:
  • Check your business property for downed tree limbs and branches. Weather, such as wind, heavy rain, ice and/or snow, can cause branches to fall which would cause damage to the property and potentially cause personal injuries.
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential.
  • Inspect all handrails, stairwells and entryways to address and correct potential slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present.  
  • Ask SERVPRO of Gwinnett County South about creating an Emergency Ready Profile for your business for any future or potential emergencies.  

If your Gwinnett County home or business experiences water damage, broken pipes or ice damming, don't hesitate to contact SERVPRO® of Gwinnett County South at 770-448-5782. We'll make it "Like it never even happened." 

Dangers of Deep Frying a Turkey

11/15/2017 (Permalink)

Every holiday people are lured in by the promise of moist, sweet turkey meat and the deep turkey fryer has become an increasingly popular way to make a Thanksgiving or Christmas dinner.  However, cooking up Tom the Turkey in a vat of boiling oil does come with many dangers.

According to the National Fire Protection Association, every year deep-fryer fires are responsible for five deaths, 60 injuries, the destruction of 900 homes and more than $15 million in property damage.

Therefore it is most important to follow a few safety precautions if you choose to fry a turkey for the holidays.

  • Don’t Deep Fry a Frozen Turkey

Frozen turkeys are full of moisture, and we all know how water and hot oil don’t mix well.  Make sure that your turkey is completely thawed before trying to fry it.

  • Turkey Fryers can Easily Tip Over

Be sure that you place your turkey fryer on solid footing so that it will not tip over, spilling hot cooking oil over a large area.

  • Don’t Let Oil Get Too Hot

When oil gets around 400-425 degrees it can catch on fire by itself.  Most fryers do not have thermostat controls, and it would be prudent to have a thermometer to make sure you keep the oil below 400 degrees.

  • Don’t Use Too Much Oil

An overfilled cooking pot can cause oil to spill when the turkey is put in, and when the oil runs down next to the flame on the burner, a catastrophic fire could result.

  • Never Deep-Fry Indoors or in a Garage

The best place to use a turkey fryer is on a level spot out in your yard away from the house or anything flammable.

May these tips help you and your family to enjoy a safe holiday with a delicious fried turkey. Remember to call SERVPRO of Gwinnett County South if you have any water, fire or mold problems during the holidays. Call us at 770-448-5782. We can help 24/7.

Celebrate Safely

11/15/2017 (Permalink)

Each November families gather to celebrate Thanksgiving by preparing a delicious feast, but if you don’t practice safe cooking habits, your holiday could become hazardous very quickly. According the  National Fire Protection Association, cooking fires are the number one cause of home fires and home injuries, and Thanksgiving is the leading day for home cooking fires, with three times the average number.  The leading cause of fires in the kitchen is unattended cooking. 

Tips for avoiding kitchen fires:

  • Be alert! If you are sleepy or have consumed alcohol don’t use the stove or stovetop.
  • Stay in the kitchen while you are frying, grilling, boiling or broiling food.
  • If you are simmering, baking or roasting food, check it regularly, remain in the kitchen while food is cooking and use a timer to remind you that you are cooking.
  • Keep anything that can catch fire – oven mitts, wooden utensils, food packaging, towel or curtains – away from stovetop.

If a fire occurs while you are cooking, consider the following safety protocols to help keep you and your family safe.

  • Keep a lid nearby when you are cooking to smother small grease fires. Smother the fire by sliding the lid over the pan and turn off the stovetop. Leave the pan covered until it is completely cooled.
  • If you try to fight the fire, be sure other are getting out and that you have a clear way out.
  • For an oven fire, turn off the heat and keep the door closed.
  • If the fire is out of control, just get out! When pou leave, close the door behind you to help contain the fire.
  • Call 9-1-1 or the local emergency number after you leave.

SERVPRO of Gwinnett County South and their professional team wish you a safe and happy holiday season.

SERVPRO® Gets CPR Training

8/4/2017 (Permalink)

What started out as just training for our on-site personnel turned into training for our whole office. SERVPRO® received a visit from Benjamin Karp at Georgia CPR. In the picture you can see us practicing our CPR techniques!

We were taught how to position a person to perform chest compressions and how to properly administer the technique. In addition to learning how to administer CPR, we learned whether or not you should. We were taught that before beginning CPR, you should first check to see if the person is conscious or unconscious. We were taught how to use an automatic external defibrillator (AED) to deliver a shock to a patient before beginning CPR as well. 

In conclusion, Not only are we a firm that is certified in Water, Mold and Fire but we are all certified in CPR, First Aid and AED as well! We are always prepared!!

Meet Our Reconstruction Team

8/4/2017 (Permalink)

General Meet Our Reconstruction Team Meet Scott, Tony, Lori & Mike.

We are excited to introduce our Reconstruction Team. We have 3 Project Managers: Mike, Scott and Tony and Lori, our Reconstruction Administrator!

Our experience in construction dates back to the early 2000's when we started out as just a general construction company.

Our reconstruction department can handle any size job. We will do insurance jobs or self-pay jobs. No job is too small or too large for our team.

We believe in quality, honesty and hard work.  We are a company based on trust and reliability. We value our customers opinions and strive to make it the easiest experience in a difficult time.

If you are looking for a reliable reconstruction team, than we are your guys. We build more then homes, we build lasting relationships.

SERVPRO GIVES BACK TO THE COMMUNITY WITH SOLES4SOULS

11/3/2016 (Permalink)

Community SERVPRO GIVES BACK TO THE COMMUNITY WITH SOLES4SOULS SERVPRO is giving back to the community through SOLES4SOULS

SERVPRO® of Gwinnett County South along with many SERVPRO® Franchises are planning a drive to collect 10,000 shoes to help the poor.  The used and new shoes can be dropped off at schools and local churches.   We will be collected shoes between January 1, 2017 and March 31, 2017.

The shoes that SERVPRO® collects will be delivered to Soles4Souls—a not for profit global social enterprise committed to fighting poverty through the collection and distribution of shoes and clothing.  This organization which was founded in 2006 has distributed more than 26 million pairs of shoes in 127 countries.  SERVPRO® is a strong supporter of Soles4Souls’ anti-poverty mission, and we hope to take a big step in providing the organization with the used shoes they require to keep making a difference for people in need.

Soles4Souls will convert every pair of shoes collected from the community into a value-added social currency to achieve positive change, both humanitarian and economic.  Most of the gently used shoes will be distributed to microenterprise programs that create jobs in Haiti and other poor nations.  The resulting revenue will help fund the free distribution of new shoes in the U.S., Canada and developing nations around the world.

“The simple truth is that almost anyone with a closet has shoes they don’t wear, or an old pair that will just end up in a landfill,” said Neal Thompson.  “Give those to us, and know that you are taking a step to making the world a better place for all of us.”

Our SERVPRO® Franchises will be asking schools, faith-based institutions, civic organizations and corporate partners to partner with us in collecting shoes, new and old.  We in turn will send them to Soles4Souls for distribution to those in need.  Based in Nashville, Tennessee, Soles4Souls is committed to the highest standards of operation and governance.  Please visit www.soles4souls.org for more information.

MANAGING MOLD

10/31/2016 (Permalink)

Mold Remediation MANAGING MOLD Extensive mold growth on ceilings and walls.

In as little as 48 hours, mold can quickly become a problem in your home or business when there is a water intrusion, like a leaking water line or roof leak. Mold can cause health issues and can also cause significant damage to your property. Fortunately, our SERVPRO® Franchise Professionals have the training, protective gear and specialized equipment necessary to handle your mold problem.

Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a “typical” mold removal process:

  • Call SERVPRO® of Gwinnett County South at 770-448-5782 or 1-800-SERVPRO to begin the mold cleanup and restoration process.

Our professionals will ask questions to help determine the necessary equipment, resources and personnel needed.

  • Inspection and Mold Damage Assessment

Your property will be carefully inspected for signs of mold using various technologies to detect mold and hidden water sources.

  • Mold Containment

Various containment procedures will be placed to prevent the spread of mold, like negative air chambers to isolate the contaminated area.

  • Air Filtration

Special filtration equipment captures microscopic mold spores out of the air using air scrubbers and HEPA vacuums to prevent the spread of the mold spores.

  • Removing Mold and Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatment s will be used to eliminate mold colonies, but sold-infested porous materials may need to be removed and disposed.

  • Cleaning Contents and Belongings

Our SERVPRO® Franchise Professionals will clean your furniture, decorative items, curtains and other restorable items affected by mold.

  • Restoration

Restoration may involve minor repairs, such as replacing drywall, painting and installing new carper or it may entail major repairs such as reconstruction.

Call the SERVPRO of Gwinnett County South at 770-448-5782. We are here to help!

SERVPRO of Gwinnett County South is an IICRC Certified Firm

10/5/2016 (Permalink)

SERVPRO of Gwinnett County South is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Gwinnett County South

SERVPRO of Gwinnett County South specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Faster to Your Stone Mountain, GA Water Loss

10/4/2016 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Gwinnett County South provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  Our SERVPRO franchises arrive quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 770-448-5782

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Restoring Your Lawrenceville Commercial Property After a Water Damage Event

10/4/2016 (Permalink)

Flooding and water damage events in Lawrenceville, GA commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Gwinnett County South

SERVPRO of Gwinnett County South specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Steps Property Owners Can Take to Prevent Mold

9/30/2016 (Permalink)

Intrusion of water into your building can result in mold growth. Water intrusions can result from storm damage, plumbing or equipment failures, long-standing leaks and poor humidity control. When water intrusions are not addressed right away, the resulting damage can present increased risk of harmful mold growth.

If the humidity and moisture levels in a water-damaged environment are not promptly returned to normal, mold spores may grow and multiply. Organic materials found inside a building, such as wood, paper, drywall and insulation, provide food sources for mold to flourish. Excessive mold growth can lead to indoor environmental conditions that pose a health threat.

SERVPRO handles water damages every day and know prompt action is required to prevent mold growth. Mold is more likely to spread when an environment has been subject to moisture for a long period of time. If your property has sustained a recent water damage, it is vital to remove excess water and dry the structure promptly. If there is an ongoing moisture problem in the building, it is important to be alert for:

  • The presence of visible mold.
  • Strong musty odors which may indicate mold is present.
  • ny evidence of past moisture problems that might have caused undetected mold growth.
  • Excessive humidity.

To control mold growth in your business, we offer the following tips:

  • Repair leaky plumbing and leaks in the foundation of your building
  • Reduce moisture with increased surface temperatures or reduced humidity levels in the air. To increase surface temperatures, insulate or increase air circulation. To reduce humidity, repair leaks, increase ventilation if outside air is cold and dry or use a dehumidifier.
  • Keep heating, ventilation and air conditioning drip pans clean, flowing properly and unobstructed
  • Maintain indoor humidity below 50 percent
  • Perform regular inspections and maintenance on buildings and heating and air conditioning equipment
  • Clean and dry wet or damp spots within 1-2 days
  • Provide adequate drainage around the foundation of your building.  Regularly maintain roof gutters, and ensure that water does not collect near the foundation
  • Insulate windows, walls, pipes, roofs, exterior, floors and other cold surfaces to reduce condensation
  • Watch your utility bills; an unusually high water bill could signal an interior leaking problem 

If you are sure or suspect that there is mold in your building, call SERVPRO immediately at 770-448-5782. The longer you wait to call, the mold growth will continue to spread, resulting in a greater chance of unrecoverable property. SERVPRO professionals have the expertise to prevent or mitigate the devastating effects of mold damage.

Discovering Water Damage in Your Home

8/1/2016 (Permalink)

Water Damage Discovering Water Damage in Your Home Location for water supply valve under a toilet.

If you discover a water leak in your home, the first few minutes are critical.  The top priority is to avoid panic and focus on getting the source of the water stopped.  The most common water leaks in a home can be traced to the kitchen or a bathroom. 

Most all common water supplies in a residence have a cut-off valve nearby and all valves can be turned off with a clockwise turn.  If the source of the leak is your washing machine, the valves to turn off the flow are located behind the machine.  Do not disconnect the hoses.  Instead, turn off the water flow where the hoses are connected in the wall. 

In the kitchen, you will find shut-off values for the faucet under the sink.  This is also where you will most likely find the shut-off valve for an ice maker, if your freezer is equipped with one.  The valve that controls your sink is usually the same valve that provides flow to your dishwasher.  In a bathroom, cutoff valves are below the sink and may be within a sink cabinet if you have one.  The supply line for the toilet is commonly located under and behind the seat. 

A water heater can also be the source of your leak.  If it is a gas tank, turn off the gas supply first then turn off the water.  The water supply valve is usually located near or above the top of the tank.

Stopping the leak at its source as quickly as possible will minimize damage to cabinets, floors, walls and contents.  Within a single minute, several gallons of water can flow into your home and saturate anything in its path, including adjacent rooms. 

Some leaks cannot be stopped with an inside valve so the water supply to your house has to be interrupted.  Lines carrying water into your home come from a main line outside that can usually be found close to the street where your water meter is located. 

At SERVPRO® of Gwinnett County South, we are experts at mitigating water damages.  Our emergency services include extraction, removal of damaged debris, getting your home dry and providing you with the information and services you need to make water damage “Like it never even happened.”  Call us at (770) 448-5782

Summer Safety Tips

7/15/2016 (Permalink)

Fire Damage Summer Safety Tips Happy 4th of July!

Summer is synonymous with vacations, barbeques and fireworks displays; but along with all the festivities are plenty of visits to emergency rooms—especially in July. Each year around 230 people are injured badly enough to require medical treatments after firework-related incidents, according to the U.S consumer Product Safety Commission. In addition to causing injury, fireworks are also responsible for thousands of house fires each year with millions of dollars in property damage.

There is nothing like firing up the grill during the summer months! Did you know, July is the peak month for grill fires? A backyard barbeque can become dangerous quickly if proper safety precautions aren’t considered. As your local SERVPRO professional, we want you to have an enjoyable and safe summer. Consider the following tips to help ensure your summer celebrations are disaster free!

-Propane and charcoal BBQ grills should only be used outdoors.

-The grill should be placed well away from the home, deck railings and out from under eaves and over hanging branches.

-Keep children and pets away from the grill area.

-Keep your grill clean by removing grease or fat buildup from the grills and in trays below the grill.

-Never leave your grill unattended.

- When using a charcoal grill, let the coal completely cool before disposing in a metal container.

-Anyone using fireworks or standing nearby should wear protective eyewear.

-Do not to try to relight or handle malfunctioning fireworks. Keep a bucket of water nearby to fully extinguish fireworks that don’t go off or in case of fire. Children should never pick up fireworks that may be left over as they may still be active.

-The Safest way to enjoy fireworks is to attend a public display conducted by trained professionals.

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