Recent Why SERVPRO Posts

Preventative Cleaning

5/1/2020 (Permalink)

SERVPRO® of Gwinnett County South is here to help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention (CDC). We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO® of Gwinnett County South at 770-448-5782.

Being Ready, Should disaster strike

4/30/2020 (Permalink)

Why SERVPRO®? Being Ready Should Disaster Strike

Latest research indicates that as many as 50% of businesses close following a disaster. Of the businesses that survive, the overwhelming majority of them have a preparedness plan in place. Pre- planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don't necessarily have to be. 

Having a "SERVPRO Emergency READY Profile" for your business helps by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business. 

Preparation is a key component for making it through any size disaster, whether it's a small water leak, a large fire, or an area flood. The best time for planning for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but you can plan for it. Now is the time to ask yourself, "Are you Ready for whatever happens?"

Call SERVPRO of Gwinnett County South at 770-448-5782 to schedule a free Emergency READY Plan.  We are here to help.

Personal Protective Equipment

4/29/2020 (Permalink)

Why SERVPRO®?

PPE stands for Personal Protective Equipment' 

Our technicians use Personal Protective Equipment or PPE on jobs such as:

  • Mold remediation | Biohazard situations | Preventative cleaning |

It is an OSHA regulation for our technicians to wear PPE in certain situations. Don't be scared if you see them in the suits, it's for their safety! 

The primary function of PPE is to "minimize exposure to hazards that cause serious workplace injuries and illnesses." ¹ 

Some hazards our teams may come in contact with include:

  • Chemicals | Biohazardous materials | Mold & mold spores | Mechanical, electrical & physical hazards | Other fumes 

There are many types of PPE, but when it comes to SERVPRO®, our teams can mostly be seen wearing

Eye protection | Foot & leg protection (booties) | Hand & arm protection | Other face protection | 

  • Eye protection / face protection 

You may see our techs wearing goggles or a full face respirator. This is protecting them from inhaling any airborne mold, dust, chemicals, and other fumes. 

  • Hand & arm protection / gloves 

Gloves protect their skin from any contact with mold, irritating cleaning solutions, chemicals, biological contaminants, and other hazards. 

  • Foot & leg protection / protective clothing 

Our techs often wear full body suits that include the protective booties at the bottom that cover their shoes, so they don't track any contaminants throughout the property or bring any back to the office or back home with them! 

If your Gwinnett area home or business requires mold, water, sewage, biohazardous or fire cleanup or remediation, give SERVPRO® of Gwinnett County South a call at 770-448-5782.  We're here 24/7! 

Why SERVPRO?

4/23/2020 (Permalink)

Home owners and business owners rely on SERVPRO® of Gwinnett County South to restore damaged property for many reasons. Listed below are some of the most important:

  1. SERVPRO® is Trained & Qualified

Our crew members have the best training through the IICRC (Institute of Inspection Cleaning and Restoration Certification) in water, fire, and mold damage restoration.   In addition to IICRC SERVPRO® of Gwinnett County South has certifications from Occupational Safety and Environmental Education, Inc., The Environmental Protective Division of the State of Georgia and The Environmental Institute for Asbestos Abatement.

  1. We Respond Promptly 

 You can reach SERVPRO® of Gwinnett County South 24 hours a day, 7 days a week and 365 days a year. Our phones are answered by our trained-on call managers for the week outside business hours. This means that you will always speak to someone who is able to dispatch crews to assist you.  We’re faster to any size disaster.

  1. We Understand

SERVPRO® of Gwinnett County South understands the situation and how you feel when it comes to a loss. We’re on the same page with you when it comes to keeping the cost down, remediating the damage and making your home or business look and feel “Like it never even happened”.

  1. Restore vs Replace Philosophy 

To someone who is untrained when it comes to a water or fire damage, it would make sense to replace everything. The drying and cleaning methods that we use allow us to save a lot rather than replacing it. The benefit of restoring is being cost effective, saving time, and giving the customer peace of mind.

 SERVPRO® of Gwinnett County South is always here to help whenever you need it. If you discover water coming through the ceiling of your home at 4 AM, or your warehouse is full of smoke, call us at 770-448-5782.  You will be speaking to a decision maker who is able to dispatch a crew and help you immediately.

Questions for Your Restoration Company | SERVPRO® of Gwinnett County South

3/25/2020 (Permalink)

SERVPRO of Gwinnett County South's green work van with SERVPRO logo at clean up site. A quick response from SERVPRO of Gwinnett County South ensures your Clean-up and Restoration needs are professionally completed.

Do you have a plan for what to do if damage were to occur to your home? Discovering damage can be a scary thing, so it is wise for homeowners to have a plan in place before this occurs. Choosing an experienced and reputable restoration company is the best way to ensure you have a smooth restoration process and your home is restored to its pre-damage condition.

During the planning stages, it is important to choose a company that is well-rounded and can tackle many types of damages. This will ensure you are prepared regardless of the issue that arises, and they can handle the more nuanced aspects of damage that can occur—for example, fire leading to hazardous air quality or water damage causing damage to a home’s structural elements. This will ensure you are not stuck with a company that can only do half the job, and will instead make sure your home is completely restored.

<h3to-look-for-in-a-restoration-company">What to Look for in a Restoration Company

Knowing what to expect from the restoration company you choose can make a big difference in the period after the damage that is fraught with emotion. Asking key questions of your restoration company will ensure you make the right decision when the time comes.

Do You Have Flexible Hours?

No one can predict when a disaster will occur, which is why choosing a company that does not stick to a strict set of business hours is so valuable. We have a 247 emergency line so we are able to have our technicians respond regardless of the hour in order to start your restoration fast.

How Are Your Staff Members Trained?

Performing restoration is a highly skilled job, which is why our technicians are highly trained. We base all of our education on IICRC guidelines in order to have our staff be knowledgeable in the latest developments in restoration. This ensures they are able to tackle any damage with confidence and expertise.

Can You Handle Large Disasters?

Handling single-home damage is one thing, but many companies might not be equipped to handle events that occur on a larger scale. With a network of 1,700 franchises across the country, we have a vast network to call upon should the situation necessitate it. This guarantees that we can handle localized damage with the same level of care as we can a natural disaster.

If you have experienced storm damage, we are always here to help! Call our restoration experts 247 so we can address your damages quickly.

We are cleaning experts

3/17/2020 (Permalink)

Covid-19 SERVPRO of Gwinnett Southeast and Southwest is here to help!

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

Kitchen/Food Areas

Bathrooms

Schools/Classrooms

Offices

Retail Spaces

Water Fountains

Shelving/Racks

Sales Counters

Carpets and Rugs

Stair Handrails

Elevator Cars

Playground Equipment

Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Gwinnett County Southeast and Southwest, 770-448-5782

SERVPRO® of Gwinnett Co. South Uses Team Approach to Help Clients

2/20/2020 (Permalink)

Monday through Friday at 8:15am the entire staff of SERVPRO® of Gwinnett County South begins with a meeting in front of our Work In Progress board.  This WIP board, as it is called, shows our Work in Progress and lets everyone assess and review what work is scheduled for the day and for the week ahead.  This daily meeting is good example of the team approach SERVPRO® takes in providing quality work to our customers.  The corporate theme of “One Team” makes sure that all team members, from the front office to the crew of technicians, know that they each have to play a role in getting the job done.  SERVPRO® of Gwinnett County South is locally known for its prompt and professional service.

We offer full-service restoration, meaning we can handle your loss through the emergency service response, mitigation of damage and complete reconstruction.  When clients learn that we can do all stages of the disaster recovery work they are relieved knowing that they will not have to deal with a multitude of people and companies to get the job done.

Our business is one that no one hopes to need, but our hope is that we can assist both homeowners and businesses to be prepared and to know who to call if a disaster strikes.

Finding Your Trusted Restoration Company | SERVPRO® of Gwinnett County South

1/2/2020 (Permalink)

Black smoke coming out of windows from a burning house. Having a team on your side after a disaster can help relieve stress. SERVPRO of Gwinnett County South is here to help when a fire strikes.

Fire preparedness is a habit you should be in at all times of the year, but as winter approaches, it is a time to be especially vigilant. House fires occur most often in the winter months, according to the Red Cross.

Now is a great time to review and rehearse your household’s fire escape plan, and you also may want to consider researching restoration companies. If you suffer a home fire, knowing who you can call once the flames are extinguished can help your repairs happen more quickly so your home can be back to its condition before the fire occurred.

<h3home-fire-restoration-process">Our Home Fire Restoration Process

When doing a restoration job after a home fire, we understand the importance of making sure it is done correctly. There are several aspects that must be considered, including damage to structures, belongings and even the air supply of your home. By taking all this into consideration, we are able to utilize the following methods to provide you with restoration:

Structural Cleaning

Restoring the structural elements of a home consists of cleaning and repairing any floors, drywall portions or other sections that have been impacted. We will first perform tests to determine how your damage is spread through the home and what work should be done, then our technicians will begin taking action to remove the soot, smoke and flames from these items.

Content Cleaning

In most cases of damage to your belongings, it is more cost-effective to have them restored rather than to replace them. We use advanced cleaning tools with both wet and dry cleaning methodology in order to restore the items we are able to in your home. We can typically handle everything from upholstery to wood furniture to electronics, making sure you can keep the majority of the items you love.

Deodorization Services

While the damage to structures and contents is visible, there is also air quality damage that fires can cause. Not only can smoke odors linger for a long time throughout the home, but the airborne soot particles left behind can lead to serious health issues later on. We make use of air scrubbers and other tools to deodorize and purify the air, ensuring all smoke smells and hazardous soot particles get removed.

If you’ve been affected by a fire, reach out to us right away! We are here 247 to help you recover.

Our Service Sets Us Apart

5/2/2019 (Permalink)

Why use SERVPRO of Gwinnett County South for your water, fire or mold disasters?  The main reason to use our company is the type of service we give.  We are committed to helping the homeowner or business understand the process of mitigation and to offer the highest quality of service.  Our technicians have many years of experience and have the knowledge of how to best apply the guidelines for the restoration process.

Our clients can rely on us to call before we come, to show up on time, to perform the needed mitigation work in a timely manner and to explain the process in extensive detail.  We value the confidence that our clients have with us.  Our technicians’ high standard of professionalism can turn an unfortunate water or fire damage into a more positive one by our extraordinary customer service.

Here to help!

5/1/2019 (Permalink)

We understand that emergencies never happen at a good time.  That’s where we can help!  No matter whether you have water, mold or smoke damage, you can count on us to be ready.  SERVPRO of Gwinnett County South has a qualified team that can begin your emergency restoration services today. 

Water Damage

Suffering severe water damage from flooding water or a burst pipe needs immediate attention.  The water needs to be extracted so that drying can take place as soon as possible.  The longer water sits in your home or business the greater chances of having secondary damages such as mold.  We have a team of trained water technicians on call 24 hours a day.  When you call our number after hours you will get a live person who will page the water team that is on call.  Our average call back time for the technician responding is just 14 minutes.

Mold Damage

If you see mold inside your home or office then give SERVPRO of Gwinnett County South a call.  We have trained IICRC technicians certified as Applied Microbial Remediation Technicians that can remediate the problem.  Mold estimates are scheduled by our office administration team during regular business hours.  There is a service fee for scheduling a technician to visit your home and develop a written estimate for remediation.  This service fee is deducted from the estimate if you select us to complete the work. 

Mold often appears from water damage that is not seen or was not dried properly.  Sometimes mold is not visually present but there is a moldy or stale smell in the air.  In this case you will need to call an Industrial Hygienist to come and sample the home.  They will send these samples to a lab to determine what types of mold are present and if you have a problem that needs our attention.

Fire Damage

Fires can be destructive along with the soot and smoke that are also present.  Fire damage requires emergency service as soon as possible.  Securing the home from unwanted visitors and mitigating corrosive damage to metals that can become pitted from the acidic soot are just a few of the items that require immediate attention.  We are trained, licensed and insured to handle all the problems that come from having a fire.

Steps for Preventing Mold

4/15/2019 (Permalink)

Intrusion of water into your building can result in mold growth. Water intrusions can result from storm damage, plumbing or equipment failures, long-standing leaks and poor humidity control. When water intrusions are not addressed right away, the resulting damage can present increased risk of harmful mold growth.

If the humidity and moisture levels in a water-damaged environment are not promptly returned to normal, mold spores may grow and multiply. Organic materials found inside a building, such as wood, paper, drywall and insulation, provide food sources for mold to flourish. Excessive mold growth can lead to indoor environmental conditions that pose a health threat.

SERVPRO of Gwinnett County South handles water damages every day and knows that prompt action is required to prevent mold growth. Mold is more likely to spread when an environment has been subject to moisture for a long period of time. If your property has sustained a recent water damage, it is vital to remove excess water and dry the structure promptly. If there is an ongoing moisture problem in the building, it is important to be alert for:

  • The presence of visible mold.
  • Strong musty odors which may indicate mold is present.
  • Any evidence of past moisture problems that might have caused undetected mold growth.
  • Excessive humidity.

To control mold growth in your business, we offer the following tips:

  • Repair leaky plumbing and leaks in the foundation of your building
  • Reduce moisture with increased surface temperatures or reduced humidity levels in the air. To increase surface temperatures, insulate or increase air circulation. To reduce humidity, repair leaks, increase ventilation if outside air is cold and dry or use a dehumidifier.
  • Keep heating, ventilation and air conditioning drip pans clean, flowing properly and unobstructed
  • Maintain indoor humidity below 50 percent
  • Perform regular inspections and maintenance on buildings and heating and air conditioning equipment
  • Clean and dry wet or damp spots within 1-2 days
  • Provide adequate drainage around the foundation of your building.  Regularly maintain roof gutters, and ensure that water does not collect near the foundation
  • Insulate windows, walls, pipes, roofs, exterior, floors and other cold surfaces to reduce condensation
  • Watch your utility bills; an unusually high water bill could signal an interior leaking problem 

If you are sure or suspect that there is mold in your building, call SERVPRO immediately at 770-448-5782. The longer you wait to call, the mold growth will continue to spread, resulting in a greater chance of unrecoverable property. SERVPRO professionals have the expertise to prevent or mitigate the devastating effects of mold damage.

Why Call SERVPRO for your Mitigation Needs?

4/15/2019 (Permalink)

We understand that emergencies never happen at a good time. That’s where we can help! No matter whether you have water, mold or smoke damage, you can count on us to be ready. SERVPRO of Gwinnett County South has a qualified team that can begin your emergency restoration services today.

Water Damage

Suffering severe water damage from flooding water or a burst pipe needs immediate attention. The water needs to be extracted so that drying can take place as soon as possible. The longer water sits in your home or business the greater chances of having secondary damages such as mold. We have a team of trained water technicians on call 24 hours a day. When you call our number after hours you will get a live person who will page the water team that is on call. Our average call back time for the technician responding is just 14 minutes.

Mold Damage

If you see mold inside your home or office then give SERVPRO of Gwinnett County South a call. We have trained IICRC technicians certified as Applied Microbial Remediation Technicians that can remediate the problem. Mold estimates are scheduled by our office administration team during regular business hours. There is a service fee for scheduling a technician to visit your home and develop a written estimate for remediation. This service fee is deducted from the estimate if you select us to complete the work.

Mold often appears from water damage that is not seen or was not dried properly. Sometimes mold is not visually present but there is a moldy or stale smell in the air. In this case you will need to call an Industrial Hygienist to come and sample the home. They will send these samples to a lab to determine what types of mold are present and if you have a problem that needs our attention.

Fire Damage

Fires can be destructive along with the soot and smoke that are also present. Fire damage requires emergency service as soon as possible. Securing the home from unwanted visitors and mitigating corrosive damage to metals that can become pitted from the acidic soot are just a few of the items that require immediate attention. We are trained, licensed and insured to handle all the problems that come from having a fire.

We Certify Our Whole Team

4/9/2019 (Permalink)

How do you know if the company you choose to mitigate your water damage has the proper training?  In the restoration industry, the Institute of Inspection Cleaning Restoration and Certification (IICRC) developed the “Standard and Reference Guide for Professional Water Damage Restoration” or S500.  Along with the written standard the IICRC also provides training and certification for restoring property damage.

We believe that ALL our employees need to be IICRC trained in Water Damage Restoration.  We don’t believe in sending out one trained technician with a team of uncertified workers.  On the job training certainly helps but being a certified Water Damage Technician is crucial.  At SERVPRO of Gwinnett County South we send all of our full-time employees to the three-day IICRC training class after six months of employment.  This includes production personnel, our office staff and the marketing department.  If you touch a water damage file…you get trained!

Meet Our Mitigation Team

4/8/2019 (Permalink)

SERVPRO of Gwinnett County South would like to introduce you to our hard-working team. We have a well-educated group here to help you in a disaster situation. Our office staff consists of Vicki Wheeler, Amanda Barber and Baylee Kelley. They will be the first voice you hear and your first contact with our company. Tammie Logan is our accounts manager and will be able to help with any payment questions or concerns. Lori Miller is our reconstruction administrator and will be able to answer any questions your have regarding reconstruction after your mitigation has been completed. Our office staff is IICRC certified and knowledgeable in the mitigation process.

Our crew chiefs hold certifications in WRT (Water Damage Restoration Technician), AMRT (Applied Microbial Remediation Technician), FSRT (Fire & Smoke Restoration Technician) & ASD (Applied Structural Drying Technician) amongst their other certifications. Our crew chief team consists of Jesse Garmon, Benny Stanley, Tom Jackson, Keonte Askew and Alex Flores. Our technicians that are always there to lend a helping hand are Mindi Marshall, Melody Marshall, Michelle Kelly, Brittany Trotty-Moctezuma, Cindy Purvis, Gilberto Villagomez, Jerry Moctezuma, Mauricio Vargas and Elizabeth Abreu. We make sure that anyone in our crew can assist you with any questions or concerns during the mitigation or remediation process.

Please call our office at any time, 7 days a week, 24 hours a day. Our office number is 770-448-5782.

Meet our Reconstruction Department

4/8/2019 (Permalink)

Here at SERVPRO of Gwinnett County South we are excited to introduce our Reconstruction Team. We have 3 Project Managers: Mike, Austin and Cameron as well as Lori, our Reconstruction Administrator!

Our experience in construction dates to the early 2000's when we started out as just a general construction company.

Our reconstruction department can handle any size job. We will do insurance jobs or self-pay jobs. No job is too small or too large for our team.

We believe in quality, honesty and hard work.  We are a company based on trust and reliability. We value our customers opinions and strive to make it the easiest experience in a difficult time.

If you are looking for a reliable reconstruction team, then we are your guys. We build more than homes; we build lasting relationships. Give us a call at 770-448-5782 for all your reconstruction needs.

SERVPRO of Gwinnett is CPR Certified

4/5/2019 (Permalink)

What started out as just training for our on-site personnel turned into training for our whole office. SERVPRO of Gwinnett County South received a visit from Benjamin Karp at Georgia CPR. In the picture you can see us practicing our CPR techniques!

We were taught how to position a person to perform chest compressions and how to properly administer the technique. In addition to learning how to administer CPR, we learned whether you should. We were taught that before beginning CPR, you should first check to see if the person is conscious or unconscious. We were taught how to use an automatic external defibrillator (AED) to deliver a shock to a patient before beginning CPR as well. 

In conclusion, Not only are we a firm that is certified in Water, Mold and Fire but we are all certified in CPR, First Aid and AED as well! We are always prepared!!