Recent Why SERVPRO Posts

Gwinnett Property Owners Can Trust SERVPRO | SERVPRO® of Gwinnett County South

8/9/2021 (Permalink)

damaged furniture and other home items sitting outside of red brick house When you are dealing with any damage, immediate action is crucial. SERVPRO of Gwinnett County South is your local restoration expert.

Property ownership, whether it be a home or a business, is rife with little fires that have to be put out—that’s part of the job. And as long as those fires remain metaphorical, you should be equipped to handle them.

But when a real fire or other disaster disrupts your status quo, you’re going to need someone outside of your expertise to step in and correct the situation.

That’s when you need us. SERVPRO is the nationwide leader in just this kind of predicament, and there are a hundred reasons why you’re best off with us.

Let’s talk about a few.

We’re Always Ready and Faster to Any Size Disaster

We’ll be onsite to take the reins of your emergency cleanup right away, because we have a team of elite professionals right here in Gwinnett on alert 24 hours a day.

We know every minute wasted means more aggressive mold growth, increased smoke damage or deeper water damage. A speedy response makes all the difference, and the presence of a SERVPRO franchise right here in Gwinnett County means you have a flexible, at-the-ready local team paired with the power and resources of a robust national network.

We’re Trained to Handle Residential and Commercial Services

No home or business is impervious—storms damage commercial and residential property alike. But we’ve spent the last half century crafting solutions to tackle disasters of all shapes and sizes, and we’ve got the right fix for whatever may come up in your home or business.

We’ll Make It "Like it never even happened."

It takes a special commitment to do intensive work and yet leave no scars behind, and that’s exactly what you can expect when we come in to help. We’ll restore your property to its original state or better, and leave no traces that remediation has been done.

We Offer the Services You Need in a Changing World

Disease prevention is more important than ever, and we offer certified sanitation solutions to squash the spread and risk of viruses and pathogens of all kinds. Your space gets clean as a whistle, and your patrons walk in with peace of mind.

Regardless of why you need cleanup or disaster recovery, SERVPRO has the tools, the technicians and the training to get your situation under control. When you’re ready to get help from the best, get in touch with SERVPRO.

You Can Always Get Help From Home Restoration Experts | SERVPRO® of Gwinnett County South

4/21/2021 (Permalink)

insurance document, pen and blue book sitting on black tabletop Contact SERVPRO of Gwinnett County South today. We work with you and your insurance company to get things back to normal quickly.

When you’re planning for the next year, chances are that you aren’t thinking about what you’ll do when a disaster happens.

But maybe you should think about it. According to industry experts, about one in 20 American homeowners will file a claim for some type of home damage this year.

That statistic includes all common causes of damage, like water, fire, wind, storms and more. Home accidents and appliance malfunctions are included in this statistic, too.

Not every damage incident with an associated claim will need restoration in order to get their home back to its original state. But many homeowners find themselves in need of professional services.

That’s why it’s a good idea to think about where you want to get help before something happens.

Home Disaster Numbers in America

The Insurance Information Institute provides a lot of statistics that are helpful, including the overall homeowners insurance statistic.

But III also choose to break down the causes of damage individually, so homeowners could use the information.

Water damage is the most common single type of damage, with about one in 50 homeowners filing one of these claims during the year.

Fires aren’t as common. About one out of every 350 American homeowners will deal with a fire damage claim each year.

Training Makes All the Difference

Our team members pride themselves on offering an excellent level of restoration services. It matters on a number of levels, including response time, availability and training.

But we take special pride in the level of training our technicians achieve.

Beyond the training offered by SERVPRO at a national level, our technicians earn valuable certifications through the Institute of Inspection, Cleaning, and Restoration Certification. This non-profit group provides an array of certifications to ensure restoration and cleaning technicians are able to use the latest proven techniques when restoring your home.

So you can rest assured that your home is in good hands.

If your home is damaged due to a fire or any other cause, you can always count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.

We Take Pride in Customer Service

4/14/2021 (Permalink)

Why use SERVPRO of Gwinnett County South for your water, fire or mold disasters?  The main reason to use our company is the type of service we give.  We are committed to helping the homeowner or business understand the process of mitigation and to offer the highest quality of service.  Our technicians have many years of experience and have the knowledge of how to best apply the guidelines for the restoration process.

Our clients can rely on us to call before we come, to show up on time, to perform the needed mitigation work in a timely manner and to explain the process in extensive detail.  We value the confidence that our clients have with us.  Our technicians’ high standard of professionalism can turn an unfortunate water or fire damage into a more positive one by our extraordinary customer service.

Count on US to be Ready!

4/14/2021 (Permalink)

We understand that emergencies never happen at a good time. That’s where we can help! No matter whether you have water, mold or smoke damage, you can count on us to be ready. SERVPRO of Gwinnett County South has a qualified team that can begin your emergency restoration services today.

Water Damage

Suffering severe water damage from flooding water or a burst pipe needs immediate attention. The water needs to be extracted so that drying can take place as soon as possible. The longer water sits in your home or business the greater chances of having secondary damages such as mold. We have a team of trained water technicians on call 24 hours a day. When you call our number after hours you will get a live person who will page the water team that is on call. Our average call back time for the technician responding is just 14 minutes.

Mold Damage

If you see mold inside your home or office then give SERVPRO of Gwinnett County South a call. We have trained IICRC technicians certified as Applied Microbial Remediation Technicians that can remediate the problem. Mold estimates are scheduled by our office administration team during regular business hours. There is a service fee for scheduling a technician to visit your home and develop a written estimate for remediation. This service fee is deducted from the estimate if you select us to complete the work.

Mold often appears from water damage that is not seen or was not dried properly. Sometimes mold is not visually present but there is a moldy or stale smell in the air. In this case you will need to call an Industrial Hygienist to come and sample the home. They will send these samples to a lab to determine what types of mold are present and if you have a problem that needs our attention.

Fire Damage

Fires can be destructive along with the soot and smoke that are also present. Fire damage requires emergency service as soon as possible. Securing the home from unwanted visitors and mitigating corrosive damage to metals that can become pitted from the acidic soot are just a few of the items that require immediate attention. We are trained, licensed and insured to handle all the problems that come from having a fire.

SERVPRO of Gwinnett County SE&SW has a Reconstruction Department

2/19/2021 (Permalink)

Having unexpected damage to your home can cause extreme stress. Having one company come to your home to repair the source of the damage, a different company to do the demolition or mitigation, and then a third service to come and complete your repairs may add to that unexpected stress. We  have found that most of our customers enjoy using one company from start to finish. 

Here at SERVPRO of Gwinnett County SE & SW that is most certainly possible. Our Franchise has  a team for both mitigation and construction. Our teams of mitigation and reconstruction work together from start to finish on several of our clients to help put our customers at ease when dealing with unexpected damage to their home. 

While estimate fees are usually required by other construction companies to send in a repair estimate to a client's insurance company, our Reconstruction Department waives that fee for any customer who had SERVPRO of Gwinnett County SE & SW to complete the mitigation services needed on their home. 

SERVPRO of Gwinnett County SE & SW strives to make these uneasy processes go as smoothly and stress free as possible for our customers. If you are like most of our clients and do not wish to have to deal with several different companies for services on your home, call us today at 770-496-1976. We look forward to hearing from you. 

We’re Right Here When You Need Fast Restoration Services in Harbin | SERVPRO® of Gwinnett County South

2/10/2021 (Permalink)

black glasses and pen sitting on top of white insurance policy If your home is damaged due to a disaster, Contact SERVPRO of Gwinnett County South. From start to finish, we will be here to help.

Our teams are here to help Harbin residents and the surrounding communities any time they need home restoration help and services promptly from a team who understands that each home and family we serve is unique.

Residents of Harbin, Lawrenceville and Snellville may need help from restoration professionals for various reasons. Sometimes homes are damaged by severe weather issues, like wind, hail and rain,. Other issues, like accidents and appliance malfunctions, are also common culprits for homeowner woes.

We understand that every claim is different, but in our years working in the restoration business, we’ve found that they also have one thing in common. These claims have the best outcomes when the process starts sooner rather than later.

Minutes make a difference when your home is damaged. It’s important because fire damage and water damage can start to worsen within a few hours. For example, the wood starts to warp quickly. The first signs of mold and mildew, like a musty smell, can show up within a few hours.

Get in Touch With SERVPRO’s Experts

Our team understands that damage can move quickly, so we’re available at any time to answer your call and start the damage restoration process. That means we’re here on weekends, overnight and on holidays. If you call, we’ll answer you and start the process 247 during an emergency.

There are other good reasons to choose SERVPRO, too. Here’s what makes us different:

Our teams are staffed with expert technicians. The technicians you’ll meet are all trained and certified in the latest water damage restoration techniques and procedures. They’ll bring that wealth of knowledge to help your home recover from damage.

Our teams have the latest technology. We’re part of a trusted, national company. That means our technicians can use powerful, effective technology to make a personalized plan for your family.

We’re a locally owned and operated business. We’re always here to help our friends and neighbors. We take pride in the work we do.

If your home is damaged due to fire, water or any other cause, you can always count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.

Your Guide to Dealing With Water Damage in Snellville | SERVPRO® of Gwinnett County South

1/8/2021 (Permalink)

white wall with water damage spots and peeling paint Do you have any water damage to your walls or ceiling? Contact SERVPRO of Gwinnett County S, we will help guide you through the restoration process.

Can you recognize the signs of water damage in your home? If you can’t name them from memory, you’re not alone.

Many homeowners aren’t certain when they need professional water damage remediation services or when it’s safe to clean up a leak themselves with a mop and bucket or some old towels.

If you’re a Snellville homeowner, your local SERVPRO team is here to help you determine how much damage water has done to your home and what type of restoration services you need.

That’s important because serious water issues can result in damage to your home within just a few hours or days.

Here’s what you might see when your home has water damage that needs remediation by professionals:

You can smell an unusual, musty odor. A strong, musty smell is among the first signs that mold is encroaching on your home. So if you smell that type of odor, it’s a good idea to start the remediation process by calling in professional technicians for an evaluation.

Your windows or walls are warped. Wood in your home will begin to warp if the water damage is severe. That means it’s essential to get remediation help if you notice wood damage.

The floorboards or furniture are deteriorating. Wet wood will start to warp within days. If that happens in your home, it’s best to start seeking help from professionals who can help you restore your home.

Water Damage Claims Are Common

Water damage claims are continuing to rise steadily year over year. And even before they started growing over the past few years, they were the most common type of claim that homeowners file.

Keep in mind that this isn’t a sign that all types of homeowners insurance claims are rising. Experts have also found through analyzing data that fire damage claims have been falling over the years.

Bottom line: If you do end up needing water damage help in 2021, you won’t be alone.

If you have water damage in your home due to a burst pipe or another cause, you can count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services.

Preventative Cleaning

5/1/2020 (Permalink)

SERVPRO® of Gwinnett County South is here to help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention (CDC). We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO® of Gwinnett County South at 770-448-5782.

Being Ready, Should disaster strike

4/30/2020 (Permalink)

Why SERVPRO®? Being Ready Should Disaster Strike

Latest research indicates that as many as 50% of businesses close following a disaster. Of the businesses that survive, the overwhelming majority of them have a preparedness plan in place. Pre- planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don't necessarily have to be. 

Having a "SERVPRO Emergency READY Profile" for your business helps by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business. 

Preparation is a key component for making it through any size disaster, whether it's a small water leak, a large fire, or an area flood. The best time for planning for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but you can plan for it. Now is the time to ask yourself, "Are you Ready for whatever happens?"

Call SERVPRO of Gwinnett County South at 770-448-5782 to schedule a free Emergency READY Plan.  We are here to help.

Personal Protective Equipment

4/29/2020 (Permalink)

Why SERVPRO®?

PPE stands for Personal Protective Equipment' 

Our technicians use Personal Protective Equipment or PPE on jobs such as:

  • Mold remediation | Biohazard situations | Preventative cleaning |

It is an OSHA regulation for our technicians to wear PPE in certain situations. Don't be scared if you see them in the suits, it's for their safety! 

The primary function of PPE is to "minimize exposure to hazards that cause serious workplace injuries and illnesses." ¹ 

Some hazards our teams may come in contact with include:

  • Chemicals | Biohazardous materials | Mold & mold spores | Mechanical, electrical & physical hazards | Other fumes 

There are many types of PPE, but when it comes to SERVPRO®, our teams can mostly be seen wearing

Eye protection | Foot & leg protection (booties) | Hand & arm protection | Other face protection | 

  • Eye protection / face protection 

You may see our techs wearing goggles or a full face respirator. This is protecting them from inhaling any airborne mold, dust, chemicals, and other fumes. 

  • Hand & arm protection / gloves 

Gloves protect their skin from any contact with mold, irritating cleaning solutions, chemicals, biological contaminants, and other hazards. 

  • Foot & leg protection / protective clothing 

Our techs often wear full body suits that include the protective booties at the bottom that cover their shoes, so they don't track any contaminants throughout the property or bring any back to the office or back home with them! 

If your Gwinnett area home or business requires mold, water, sewage, biohazardous or fire cleanup or remediation, give SERVPRO® of Gwinnett County South a call at 770-448-5782.  We're here 24/7! 

Why SERVPRO?

4/23/2020 (Permalink)

Home owners and business owners rely on SERVPRO® of Gwinnett County South to restore damaged property for many reasons. Listed below are some of the most important:

  1. SERVPRO® is Trained & Qualified

Our crew members have the best training through the IICRC (Institute of Inspection Cleaning and Restoration Certification) in water, fire, and mold damage restoration.   In addition to IICRC SERVPRO® of Gwinnett County South has certifications from Occupational Safety and Environmental Education, Inc., The Environmental Protective Division of the State of Georgia and The Environmental Institute for Asbestos Abatement.

  1. We Respond Promptly 

 You can reach SERVPRO® of Gwinnett County South 24 hours a day, 7 days a week and 365 days a year. Our phones are answered by our trained-on call managers for the week outside business hours. This means that you will always speak to someone who is able to dispatch crews to assist you.  We’re faster to any size disaster.

  1. We Understand

SERVPRO® of Gwinnett County South understands the situation and how you feel when it comes to a loss. We’re on the same page with you when it comes to keeping the cost down, remediating the damage and making your home or business look and feel “Like it never even happened”.

  1. Restore vs Replace Philosophy 

To someone who is untrained when it comes to a water or fire damage, it would make sense to replace everything. The drying and cleaning methods that we use allow us to save a lot rather than replacing it. The benefit of restoring is being cost effective, saving time, and giving the customer peace of mind.

 SERVPRO® of Gwinnett County South is always here to help whenever you need it. If you discover water coming through the ceiling of your home at 4 AM, or your warehouse is full of smoke, call us at 770-448-5782.  You will be speaking to a decision maker who is able to dispatch a crew and help you immediately.

Questions for Your Restoration Company | SERVPRO® of Gwinnett County South

3/25/2020 (Permalink)

SERVPRO of Gwinnett County South's green work van with SERVPRO logo at clean up site. A quick response from SERVPRO of Gwinnett County South ensures your Clean-up and Restoration needs are professionally completed.

Do you have a plan for what to do if damage were to occur to your home? Discovering damage can be a scary thing, so it is wise for homeowners to have a plan in place before this occurs. Choosing an experienced and reputable restoration company is the best way to ensure you have a smooth restoration process and your home is restored to its pre-damage condition.

During the planning stages, it is important to choose a company that is well-rounded and can tackle many types of damages. This will ensure you are prepared regardless of the issue that arises, and they can handle the more nuanced aspects of damage that can occur—for example, fire leading to hazardous air quality or water damage causing damage to a home’s structural elements. This will ensure you are not stuck with a company that can only do half the job, and will instead make sure your home is completely restored.

<h3to-look-for-in-a-restoration-company">What to Look for in a Restoration Company

Knowing what to expect from the restoration company you choose can make a big difference in the period after the damage that is fraught with emotion. Asking key questions of your restoration company will ensure you make the right decision when the time comes.

Do You Have Flexible Hours?

No one can predict when a disaster will occur, which is why choosing a company that does not stick to a strict set of business hours is so valuable. We have a 247 emergency line so we are able to have our technicians respond regardless of the hour in order to start your restoration fast.

How Are Your Staff Members Trained?

Performing restoration is a highly skilled job, which is why our technicians are highly trained. We base all of our education on IICRC guidelines in order to have our staff be knowledgeable in the latest developments in restoration. This ensures they are able to tackle any damage with confidence and expertise.

Can You Handle Large Disasters?

Handling single-home damage is one thing, but many companies might not be equipped to handle events that occur on a larger scale. With a network of 1,700 franchises across the country, we have a vast network to call upon should the situation necessitate it. This guarantees that we can handle localized damage with the same level of care as we can a natural disaster.

If you have experienced storm damage, we are always here to help! Call our restoration experts 247 so we can address your damages quickly.

We are cleaning experts

3/17/2020 (Permalink)

Covid-19 SERVPRO of Gwinnett Southeast and Southwest is here to help!

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

Kitchen/Food Areas

Bathrooms

Schools/Classrooms

Offices

Retail Spaces

Water Fountains

Shelving/Racks

Sales Counters

Carpets and Rugs

Stair Handrails

Elevator Cars

Playground Equipment

Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Gwinnett County Southeast and Southwest, 770-448-5782

SERVPRO® of Gwinnett Co. South Uses Team Approach to Help Clients

2/20/2020 (Permalink)

Monday through Friday at 8:15am the entire staff of SERVPRO® of Gwinnett County South begins with a meeting in front of our Work In Progress board.  This WIP board, as it is called, shows our Work in Progress and lets everyone assess and review what work is scheduled for the day and for the week ahead.  This daily meeting is good example of the team approach SERVPRO® takes in providing quality work to our customers.  The corporate theme of “One Team” makes sure that all team members, from the front office to the crew of technicians, know that they each have to play a role in getting the job done.  SERVPRO® of Gwinnett County South is locally known for its prompt and professional service.

We offer full-service restoration, meaning we can handle your loss through the emergency service response, mitigation of damage and complete reconstruction.  When clients learn that we can do all stages of the disaster recovery work they are relieved knowing that they will not have to deal with a multitude of people and companies to get the job done.

Our business is one that no one hopes to need, but our hope is that we can assist both homeowners and businesses to be prepared and to know who to call if a disaster strikes.

Finding Your Trusted Restoration Company | SERVPRO® of Gwinnett County South

1/2/2020 (Permalink)

Black smoke coming out of windows from a burning house. Having a team on your side after a disaster can help relieve stress. SERVPRO of Gwinnett County South is here to help when a fire strikes.

Fire preparedness is a habit you should be in at all times of the year, but as winter approaches, it is a time to be especially vigilant. House fires occur most often in the winter months, according to the Red Cross.

Now is a great time to review and rehearse your household’s fire escape plan, and you also may want to consider researching restoration companies. If you suffer a home fire, knowing who you can call once the flames are extinguished can help your repairs happen more quickly so your home can be back to its condition before the fire occurred.

<h3home-fire-restoration-process">Our Home Fire Restoration Process

When doing a restoration job after a home fire, we understand the importance of making sure it is done correctly. There are several aspects that must be considered, including damage to structures, belongings and even the air supply of your home. By taking all this into consideration, we are able to utilize the following methods to provide you with restoration:

Structural Cleaning

Restoring the structural elements of a home consists of cleaning and repairing any floors, drywall portions or other sections that have been impacted. We will first perform tests to determine how your damage is spread through the home and what work should be done, then our technicians will begin taking action to remove the soot, smoke and flames from these items.

Content Cleaning

In most cases of damage to your belongings, it is more cost-effective to have them restored rather than to replace them. We use advanced cleaning tools with both wet and dry cleaning methodology in order to restore the items we are able to in your home. We can typically handle everything from upholstery to wood furniture to electronics, making sure you can keep the majority of the items you love.

Deodorization Services

While the damage to structures and contents is visible, there is also air quality damage that fires can cause. Not only can smoke odors linger for a long time throughout the home, but the airborne soot particles left behind can lead to serious health issues later on. We make use of air scrubbers and other tools to deodorize and purify the air, ensuring all smoke smells and hazardous soot particles get removed.

If you’ve been affected by a fire, reach out to us right away! We are here 247 to help you recover.

Our Service Sets Us Apart

5/2/2019 (Permalink)

Why use SERVPRO of Gwinnett County South for your water, fire or mold disasters?  The main reason to use our company is the type of service we give.  We are committed to helping the homeowner or business understand the process of mitigation and to offer the highest quality of service.  Our technicians have many years of experience and have the knowledge of how to best apply the guidelines for the restoration process.

Our clients can rely on us to call before we come, to show up on time, to perform the needed mitigation work in a timely manner and to explain the process in extensive detail.  We value the confidence that our clients have with us.  Our technicians’ high standard of professionalism can turn an unfortunate water or fire damage into a more positive one by our extraordinary customer service.

Here to help!

5/1/2019 (Permalink)

We understand that emergencies never happen at a good time.  That’s where we can help!  No matter whether you have water, mold or smoke damage, you can count on us to be ready.  SERVPRO of Gwinnett County South has a qualified team that can begin your emergency restoration services today. 

Water Damage

Suffering severe water damage from flooding water or a burst pipe needs immediate attention.  The water needs to be extracted so that drying can take place as soon as possible.  The longer water sits in your home or business the greater chances of having secondary damages such as mold.  We have a team of trained water technicians on call 24 hours a day.  When you call our number after hours you will get a live person who will page the water team that is on call.  Our average call back time for the technician responding is just 14 minutes.

Mold Damage

If you see mold inside your home or office then give SERVPRO of Gwinnett County South a call.  We have trained IICRC technicians certified as Applied Microbial Remediation Technicians that can remediate the problem.  Mold estimates are scheduled by our office administration team during regular business hours.  There is a service fee for scheduling a technician to visit your home and develop a written estimate for remediation.  This service fee is deducted from the estimate if you select us to complete the work. 

Mold often appears from water damage that is not seen or was not dried properly.  Sometimes mold is not visually present but there is a moldy or stale smell in the air.  In this case you will need to call an Industrial Hygienist to come and sample the home.  They will send these samples to a lab to determine what types of mold are present and if you have a problem that needs our attention.

Fire Damage

Fires can be destructive along with the soot and smoke that are also present.  Fire damage requires emergency service as soon as possible.  Securing the home from unwanted visitors and mitigating corrosive damage to metals that can become pitted from the acidic soot are just a few of the items that require immediate attention.  We are trained, licensed and insured to handle all the problems that come from having a fire.

Steps for Preventing Mold

4/15/2019 (Permalink)

Intrusion of water into your building can result in mold growth. Water intrusions can result from storm damage, plumbing or equipment failures, long-standing leaks and poor humidity control. When water intrusions are not addressed right away, the resulting damage can present increased risk of harmful mold growth.

If the humidity and moisture levels in a water-damaged environment are not promptly returned to normal, mold spores may grow and multiply. Organic materials found inside a building, such as wood, paper, drywall and insulation, provide food sources for mold to flourish. Excessive mold growth can lead to indoor environmental conditions that pose a health threat.

SERVPRO of Gwinnett County South handles water damages every day and knows that prompt action is required to prevent mold growth. Mold is more likely to spread when an environment has been subject to moisture for a long period of time. If your property has sustained a recent water damage, it is vital to remove excess water and dry the structure promptly. If there is an ongoing moisture problem in the building, it is important to be alert for:

  • The presence of visible mold.
  • Strong musty odors which may indicate mold is present.
  • Any evidence of past moisture problems that might have caused undetected mold growth.
  • Excessive humidity.

To control mold growth in your business, we offer the following tips:

  • Repair leaky plumbing and leaks in the foundation of your building
  • Reduce moisture with increased surface temperatures or reduced humidity levels in the air. To increase surface temperatures, insulate or increase air circulation. To reduce humidity, repair leaks, increase ventilation if outside air is cold and dry or use a dehumidifier.
  • Keep heating, ventilation and air conditioning drip pans clean, flowing properly and unobstructed
  • Maintain indoor humidity below 50 percent
  • Perform regular inspections and maintenance on buildings and heating and air conditioning equipment
  • Clean and dry wet or damp spots within 1-2 days
  • Provide adequate drainage around the foundation of your building.  Regularly maintain roof gutters, and ensure that water does not collect near the foundation
  • Insulate windows, walls, pipes, roofs, exterior, floors and other cold surfaces to reduce condensation
  • Watch your utility bills; an unusually high water bill could signal an interior leaking problem 

If you are sure or suspect that there is mold in your building, call SERVPRO immediately at 770-448-5782. The longer you wait to call, the mold growth will continue to spread, resulting in a greater chance of unrecoverable property. SERVPRO professionals have the expertise to prevent or mitigate the devastating effects of mold damage.

Why Call SERVPRO for your Mitigation Needs?

4/15/2019 (Permalink)

We understand that emergencies never happen at a good time. That’s where we can help! No matter whether you have water, mold or smoke damage, you can count on us to be ready. SERVPRO of Gwinnett County South has a qualified team that can begin your emergency restoration services today.

Water Damage

Suffering severe water damage from flooding water or a burst pipe needs immediate attention. The water needs to be extracted so that drying can take place as soon as possible. The longer water sits in your home or business the greater chances of having secondary damages such as mold. We have a team of trained water technicians on call 24 hours a day. When you call our number after hours you will get a live person who will page the water team that is on call. Our average call back time for the technician responding is just 14 minutes.

Mold Damage

If you see mold inside your home or office then give SERVPRO of Gwinnett County South a call. We have trained IICRC technicians certified as Applied Microbial Remediation Technicians that can remediate the problem. Mold estimates are scheduled by our office administration team during regular business hours. There is a service fee for scheduling a technician to visit your home and develop a written estimate for remediation. This service fee is deducted from the estimate if you select us to complete the work.

Mold often appears from water damage that is not seen or was not dried properly. Sometimes mold is not visually present but there is a moldy or stale smell in the air. In this case you will need to call an Industrial Hygienist to come and sample the home. They will send these samples to a lab to determine what types of mold are present and if you have a problem that needs our attention.

Fire Damage

Fires can be destructive along with the soot and smoke that are also present. Fire damage requires emergency service as soon as possible. Securing the home from unwanted visitors and mitigating corrosive damage to metals that can become pitted from the acidic soot are just a few of the items that require immediate attention. We are trained, licensed and insured to handle all the problems that come from having a fire.

We Certify Our Whole Team

4/9/2019 (Permalink)

How do you know if the company you choose to mitigate your water damage has the proper training?  In the restoration industry, the Institute of Inspection Cleaning Restoration and Certification (IICRC) developed the “Standard and Reference Guide for Professional Water Damage Restoration” or S500.  Along with the written standard the IICRC also provides training and certification for restoring property damage.

We believe that ALL our employees need to be IICRC trained in Water Damage Restoration.  We don’t believe in sending out one trained technician with a team of uncertified workers.  On the job training certainly helps but being a certified Water Damage Technician is crucial.  At SERVPRO of Gwinnett County South we send all of our full-time employees to the three-day IICRC training class after six months of employment.  This includes production personnel, our office staff and the marketing department.  If you touch a water damage file…you get trained!

Meet Our Mitigation Team

4/8/2019 (Permalink)

SERVPRO of Gwinnett County South would like to introduce you to our hard-working team. We have a well-educated group here to help you in a disaster situation. Our office staff consists of Vicki Wheeler, Amanda Barber and Baylee Kelley. They will be the first voice you hear and your first contact with our company. Tammie Logan is our accounts manager and will be able to help with any payment questions or concerns. Lori Miller is our reconstruction administrator and will be able to answer any questions your have regarding reconstruction after your mitigation has been completed. Our office staff is IICRC certified and knowledgeable in the mitigation process.

Our crew chiefs hold certifications in WRT (Water Damage Restoration Technician), AMRT (Applied Microbial Remediation Technician), FSRT (Fire & Smoke Restoration Technician) & ASD (Applied Structural Drying Technician) amongst their other certifications. Our crew chief team consists of Jesse Garmon, Benny Stanley, Tom Jackson, Keonte Askew and Alex Flores. Our technicians that are always there to lend a helping hand are Mindi Marshall, Melody Marshall, Michelle Kelly, Brittany Trotty-Moctezuma, Cindy Purvis, Gilberto Villagomez, Jerry Moctezuma, Mauricio Vargas and Elizabeth Abreu. We make sure that anyone in our crew can assist you with any questions or concerns during the mitigation or remediation process.

Please call our office at any time, 7 days a week, 24 hours a day. Our office number is 770-448-5782.

Meet our Reconstruction Department

4/8/2019 (Permalink)

Here at SERVPRO of Gwinnett County South we are excited to introduce our Reconstruction Team. We have 3 Project Managers: Mike, Austin and Cameron as well as Lori, our Reconstruction Administrator!

Our experience in construction dates to the early 2000's when we started out as just a general construction company.

Our reconstruction department can handle any size job. We will do insurance jobs or self-pay jobs. No job is too small or too large for our team.

We believe in quality, honesty and hard work.  We are a company based on trust and reliability. We value our customers opinions and strive to make it the easiest experience in a difficult time.

If you are looking for a reliable reconstruction team, then we are your guys. We build more than homes; we build lasting relationships. Give us a call at 770-448-5782 for all your reconstruction needs.

SERVPRO of Gwinnett is CPR Certified

4/5/2019 (Permalink)

What started out as just training for our on-site personnel turned into training for our whole office. SERVPRO of Gwinnett County South received a visit from Benjamin Karp at Georgia CPR. In the picture you can see us practicing our CPR techniques!

We were taught how to position a person to perform chest compressions and how to properly administer the technique. In addition to learning how to administer CPR, we learned whether you should. We were taught that before beginning CPR, you should first check to see if the person is conscious or unconscious. We were taught how to use an automatic external defibrillator (AED) to deliver a shock to a patient before beginning CPR as well. 

In conclusion, Not only are we a firm that is certified in Water, Mold and Fire but we are all certified in CPR, First Aid and AED as well! We are always prepared!!