Recent Why SERVPRO Posts

Our Service Sets Us Apart

5/2/2019 (Permalink)

Why use SERVPRO of Gwinnett County South for your water, fire or mold disasters?  The main reason to use our company is the type of service we give.  We are committed to helping the homeowner or business understand the process of mitigation and to offer the highest quality of service.  Our technicians have many years of experience and have the knowledge of how to best apply the guidelines for the restoration process.

Our clients can rely on us to call before we come, to show up on time, to perform the needed mitigation work in a timely manner and to explain the process in extensive detail.  We value the confidence that our clients have with us.  Our technicians’ high standard of professionalism can turn an unfortunate water or fire damage into a more positive one by our extraordinary customer service.

Here to help!

5/1/2019 (Permalink)

We understand that emergencies never happen at a good time.  That’s where we can help!  No matter whether you have water, mold or smoke damage, you can count on us to be ready.  SERVPRO of Gwinnett County South has a qualified team that can begin your emergency restoration services today. 

Water Damage

Suffering severe water damage from flooding water or a burst pipe needs immediate attention.  The water needs to be extracted so that drying can take place as soon as possible.  The longer water sits in your home or business the greater chances of having secondary damages such as mold.  We have a team of trained water technicians on call 24 hours a day.  When you call our number after hours you will get a live person who will page the water team that is on call.  Our average call back time for the technician responding is just 14 minutes.

Mold Damage

If you see mold inside your home or office then give SERVPRO of Gwinnett County South a call.  We have trained IICRC technicians certified as Applied Microbial Remediation Technicians that can remediate the problem.  Mold estimates are scheduled by our office administration team during regular business hours.  There is a service fee for scheduling a technician to visit your home and develop a written estimate for remediation.  This service fee is deducted from the estimate if you select us to complete the work. 

Mold often appears from water damage that is not seen or was not dried properly.  Sometimes mold is not visually present but there is a moldy or stale smell in the air.  In this case you will need to call an Industrial Hygienist to come and sample the home.  They will send these samples to a lab to determine what types of mold are present and if you have a problem that needs our attention.

Fire Damage

Fires can be destructive along with the soot and smoke that are also present.  Fire damage requires emergency service as soon as possible.  Securing the home from unwanted visitors and mitigating corrosive damage to metals that can become pitted from the acidic soot are just a few of the items that require immediate attention.  We are trained, licensed and insured to handle all the problems that come from having a fire.

Steps for Preventing Mold

4/15/2019 (Permalink)

Intrusion of water into your building can result in mold growth. Water intrusions can result from storm damage, plumbing or equipment failures, long-standing leaks and poor humidity control. When water intrusions are not addressed right away, the resulting damage can present increased risk of harmful mold growth.

If the humidity and moisture levels in a water-damaged environment are not promptly returned to normal, mold spores may grow and multiply. Organic materials found inside a building, such as wood, paper, drywall and insulation, provide food sources for mold to flourish. Excessive mold growth can lead to indoor environmental conditions that pose a health threat.

SERVPRO of Gwinnett County South handles water damages every day and knows that prompt action is required to prevent mold growth. Mold is more likely to spread when an environment has been subject to moisture for a long period of time. If your property has sustained a recent water damage, it is vital to remove excess water and dry the structure promptly. If there is an ongoing moisture problem in the building, it is important to be alert for:

  • The presence of visible mold.
  • Strong musty odors which may indicate mold is present.
  • Any evidence of past moisture problems that might have caused undetected mold growth.
  • Excessive humidity.

To control mold growth in your business, we offer the following tips:

  • Repair leaky plumbing and leaks in the foundation of your building
  • Reduce moisture with increased surface temperatures or reduced humidity levels in the air. To increase surface temperatures, insulate or increase air circulation. To reduce humidity, repair leaks, increase ventilation if outside air is cold and dry or use a dehumidifier.
  • Keep heating, ventilation and air conditioning drip pans clean, flowing properly and unobstructed
  • Maintain indoor humidity below 50 percent
  • Perform regular inspections and maintenance on buildings and heating and air conditioning equipment
  • Clean and dry wet or damp spots within 1-2 days
  • Provide adequate drainage around the foundation of your building.  Regularly maintain roof gutters, and ensure that water does not collect near the foundation
  • Insulate windows, walls, pipes, roofs, exterior, floors and other cold surfaces to reduce condensation
  • Watch your utility bills; an unusually high water bill could signal an interior leaking problem 

If you are sure or suspect that there is mold in your building, call SERVPRO immediately at 770-448-5782. The longer you wait to call, the mold growth will continue to spread, resulting in a greater chance of unrecoverable property. SERVPRO professionals have the expertise to prevent or mitigate the devastating effects of mold damage.

Why Call SERVPRO for your Mitigation Needs?

4/15/2019 (Permalink)

We understand that emergencies never happen at a good time. That’s where we can help! No matter whether you have water, mold or smoke damage, you can count on us to be ready. SERVPRO of Gwinnett County South has a qualified team that can begin your emergency restoration services today.

Water Damage

Suffering severe water damage from flooding water or a burst pipe needs immediate attention. The water needs to be extracted so that drying can take place as soon as possible. The longer water sits in your home or business the greater chances of having secondary damages such as mold. We have a team of trained water technicians on call 24 hours a day. When you call our number after hours you will get a live person who will page the water team that is on call. Our average call back time for the technician responding is just 14 minutes.

Mold Damage

If you see mold inside your home or office then give SERVPRO of Gwinnett County South a call. We have trained IICRC technicians certified as Applied Microbial Remediation Technicians that can remediate the problem. Mold estimates are scheduled by our office administration team during regular business hours. There is a service fee for scheduling a technician to visit your home and develop a written estimate for remediation. This service fee is deducted from the estimate if you select us to complete the work.

Mold often appears from water damage that is not seen or was not dried properly. Sometimes mold is not visually present but there is a moldy or stale smell in the air. In this case you will need to call an Industrial Hygienist to come and sample the home. They will send these samples to a lab to determine what types of mold are present and if you have a problem that needs our attention.

Fire Damage

Fires can be destructive along with the soot and smoke that are also present. Fire damage requires emergency service as soon as possible. Securing the home from unwanted visitors and mitigating corrosive damage to metals that can become pitted from the acidic soot are just a few of the items that require immediate attention. We are trained, licensed and insured to handle all the problems that come from having a fire.

We Certify Our Whole Team

4/9/2019 (Permalink)

How do you know if the company you choose to mitigate your water damage has the proper training?  In the restoration industry, the Institute of Inspection Cleaning Restoration and Certification (IICRC) developed the “Standard and Reference Guide for Professional Water Damage Restoration” or S500.  Along with the written standard the IICRC also provides training and certification for restoring property damage.

We believe that ALL our employees need to be IICRC trained in Water Damage Restoration.  We don’t believe in sending out one trained technician with a team of uncertified workers.  On the job training certainly helps but being a certified Water Damage Technician is crucial.  At SERVPRO of Gwinnett County South we send all of our full-time employees to the three-day IICRC training class after six months of employment.  This includes production personnel, our office staff and the marketing department.  If you touch a water damage file…you get trained!

Meet Our Mitigation Team

4/8/2019 (Permalink)

SERVPRO of Gwinnett County South would like to introduce you to our hard-working team. We have a well-educated group here to help you in a disaster situation. Our office staff consists of Vicki Wheeler, Amanda Barber and Baylee Kelley. They will be the first voice you hear and your first contact with our company. Tammie Logan is our accounts manager and will be able to help with any payment questions or concerns. Lori Miller is our reconstruction administrator and will be able to answer any questions your have regarding reconstruction after your mitigation has been completed. Our office staff is IICRC certified and knowledgeable in the mitigation process.

Our crew chiefs hold certifications in WRT (Water Damage Restoration Technician), AMRT (Applied Microbial Remediation Technician), FSRT (Fire & Smoke Restoration Technician) & ASD (Applied Structural Drying Technician) amongst their other certifications. Our crew chief team consists of Jesse Garmon, Benny Stanley, Tom Jackson, Keonte Askew and Alex Flores. Our technicians that are always there to lend a helping hand are Mindi Marshall, Melody Marshall, Michelle Kelly, Brittany Trotty-Moctezuma, Cindy Purvis, Gilberto Villagomez, Jerry Moctezuma, Mauricio Vargas and Elizabeth Abreu. We make sure that anyone in our crew can assist you with any questions or concerns during the mitigation or remediation process.

Please call our office at any time, 7 days a week, 24 hours a day. Our office number is 770-448-5782.

Meet our Reconstruction Department

4/8/2019 (Permalink)

Here at SERVPRO of Gwinnett County South we are excited to introduce our Reconstruction Team. We have 3 Project Managers: Mike, Austin and Cameron as well as Lori, our Reconstruction Administrator!

Our experience in construction dates to the early 2000's when we started out as just a general construction company.

Our reconstruction department can handle any size job. We will do insurance jobs or self-pay jobs. No job is too small or too large for our team.

We believe in quality, honesty and hard work.  We are a company based on trust and reliability. We value our customers opinions and strive to make it the easiest experience in a difficult time.

If you are looking for a reliable reconstruction team, then we are your guys. We build more than homes; we build lasting relationships. Give us a call at 770-448-5782 for all your reconstruction needs.

SERVPRO of Gwinnett is CPR Certified

4/5/2019 (Permalink)

What started out as just training for our on-site personnel turned into training for our whole office. SERVPRO of Gwinnett County South received a visit from Benjamin Karp at Georgia CPR. In the picture you can see us practicing our CPR techniques!

We were taught how to position a person to perform chest compressions and how to properly administer the technique. In addition to learning how to administer CPR, we learned whether you should. We were taught that before beginning CPR, you should first check to see if the person is conscious or unconscious. We were taught how to use an automatic external defibrillator (AED) to deliver a shock to a patient before beginning CPR as well. 

In conclusion, Not only are we a firm that is certified in Water, Mold and Fire but we are all certified in CPR, First Aid and AED as well! We are always prepared!!