Recent Commercial Posts

Urgent Cleanup --Water Leak Inside Bank

6/5/2019 (Permalink)

A large bank in Lawrenceville called SERVPRO of Gwinnett County South to ask for our mitigation services and needed us to come as quickly as possible.  Because it was a holiday weekend, our access to the bank was done remotely by the maintenance company.  We had to agree to keep the bank door closed and locked at all times for security measures.

We found the cause of water infiltration was due to rain water collecting in a fiber line conduit outside the bank which lead to the server room inside the bank.  Water had affected the VCT and walls in the Server room and leaked to the supply room.  This had affected the rubber backed glued down carpet tiles and walls.  We extracted all the VCT and carpets and then treated the area and set equipment.  Because there was no drain, we had to use a trash can to catch the water from the dehumidifiers.  The manager did not want us to pull up any carpet or any cove base which caused for a longer drying cycle.

Mitigation included extraction, content manipulation and drying of the structure. We had to monitor over the holiday weekend, but were focused on getting the bank open and in good order by regular banking hours.  This job presented challenges because of tight security and unusual access.

SERVPRO of Gwinnett County South will go beyond to get businesses back in working order and received a big thank you from the bank maintenance supervisor.

Sprinkler Malfunction causes Water Damage in Baseball Stadium

5/29/2019 (Permalink)

Atlanta is fortunate to have a new "state of the art" Baseball stadium that is called Suntrust Park.  SERVPRO of Gwinnett County South was contacted by a local Fire Sprinkler Company in Loganville because their client, Suntrust Park, had a water damage issue caused by the malfunction of the sprinkler system in one of the offices.

When our technicians arrived they discovered that a pipe to the sprinkler system had burst in the stairway area which caused water to migrate through three different rooms.  The Sprinkler Company only wanted us to extract the water in two of the areas which had unfinished concrete, but one of the affected areas was finished and carpeted which required extraction and drying equipment.  Because the carpet tiles had rubber backing, they had to be removed to get the concrete back to goal.  Equipment was set in the finished room and monitored daily.

It was one of the jobs that our technicians talked about quite often.  We helped Suntrust Park, Home of the Atlanta Braves, have clean dry offices.  SERVPRO made a strong First Pitch!!

SERVPRO® of Gwinnett Co. South Helps Local Police Station

5/28/2019 (Permalink)

Our local police precinct called because of a sewage back-up from the toilet in the women's bathroom.  This affected the hallway and went into the men's bathroom lobby as well.  The first floor was also affected in the office areas underneath the second floor bathrooms.  We had to place dehumidifiers, air scrubbers and disinfect the affected areas.  The ceiling tiles  had to be removed as well because it had become affected with the sewage back-up.

It was after we did the flood cuts that we noticed the existence of mold.  Pre-existing microbial growth from past water damage had caused extensive damage behind the bathroom tiles, under the hallway carpet, even under the metal sill plates and behind the wallpaper.  It was determined that all the drywall in the affected areas had to be removed as well because of the microbial growth.  After the affected areas were removed, dried and treated, a third party Industrial Hygienist came to do clearance testing.  The chief of police was pleased that we were there to help, and he could rest assured that now his Precinct would be a healthy place for his police force in the future.

This commercial job entailed more than was originally scoped because of the discovery of microbial growth; however, we received a glowing report from the chief.  He stated that he would not hesitate to recommend SERVPRO of Gwinnett County South to other precincts that are affected by water damage.  

Church Restoration is a Top Priority With SERVPRO® of Gwinnett Co. South

5/23/2019 (Permalink)

SERVPRO of Gwinnett County South is located in an area with many churches, synagogues and other religious institutions, and we market to them so that they will know how we can help if a disaster such as water damage, fire, mold or flooding has affected their facility.  We recommend that they have an Emergency Ready Plan  so that they know before a disaster strikes where their water, gas and electrical systems are located, how to cut them off and who to contact.  It is often the pastor or a board member who knows, but often when an emergency happens they are unavailable.  It is essential for religious institution to have a plan on file so that prompt clean up can begin.

Many of the churches in Snellville and Grayson have preschools attached to them, and we have helped them with emergency services from toilet overflows because of children putting toys, etc. in the toilet.  These churches were relieved that we could begin mitigation so quickly and that the preschool would not be disrupted for a lengthy time.

SERVPRO of Gwinnett County South is equipped with highly qualified technicians, all the mitigation equipment necessary and a professional construction department to make religious properties a top priority.

Commercial Large Loss

5/2/2019 (Permalink)

Commercial Commercial Large Loss Large Commercial Loss

Commercial Water Damage Restoration

Water damage to your commercial building can be as simple as outside flood water entering the front lobby of your building or as complex as a fire sprinkler discharging on the tenth floor of an office building.  We have extensive experience on all different types and sizes of commercial water losses in the greater Atlanta area.

Developing a Plan

As soon as we arrive onsite our number one priority is learning your main priority.  After all, nobody knows your business better than you do!  Our technicians understand that you need to have your business up and running as soon as possible.  We also understand that as a business owner or manager you are having to deal with dozens of needs during a crisis: employees, inventory, technology, customers.  We need to understand your priority so that we can develop a plan that works for your business.

Large Loss Response Team

SERVPRO of Gwinnett County South is a qualified Large Loss Response Team (LLRT).  Being named an LLRT team member means that we have been vetted for having the resources and experience to handle large commercial losses.  So when an emergency situation arises in your business, give us a call and we will be on our way with the help you need!

Steps to Preventing a Commercial Water Loss

3/19/2019 (Permalink)

Having a water loss in your home is bad enough, however, water damage in your commercial building can be even worse in some cases. There are several reasons why commercial water damage can be more of a nightmare than residential water damage. For one, serious water damage can keep employees out of your office or important business from getting done. Here at SERVPRO of Gwinnett County South, we recommend you do the following things to prevent ever having water damage in your commercial building.

Maintain the Grounds Around Your Building- If you don’t pay close attention, roots from trees in your yard can grow towards your pipes and cause them to break in some cases. The best way to prevent this is to not plant any trees close to any pipes going through your yard, but if you haven’t done that you should pay close attention to make sure you don’t have any roots threatening your pipes.

Look Out for Restroom Over-Usage- All-too-often bathrooms, especially toilets and urinals, can be very prone to flooding. Obviously, this is most common when the bathrooms are frequently used. If you have bathrooms that receive a significant amount of use, you should make sure it receives maintenance checks regularly to catch any problems before they cause you a serious issue.

Have Your Building Inspected by A Professional- It never hurts to call in a professional to inspect your building for any potential water damage risks you may have. A large amount of water damage issues is caused by a small problem becoming more serious and eventually causing a flood. A professional inspection will be able to catch these problems before they lead to any serious problems.

Educate Your Employees- With so many different people in and out of your building every day, there is greater chance of flooding due to human error. To help mitigate this possibility, you should educate your employees about what they should and shouldn’t do to prevent flooding and water damage from happening. Most of these suggestions will be common sense things to do, but making a point of it can help prevent foolish mistakes.

Even following all the steps above there is still the potential that a water loss happens to you. If it ever does, our team at SERVPRO of Gwinnett County South is here to help. Contact us at 770-448-5782 24/7.

SERVPRO Goes to Southern Loss

5/29/2018 (Permalink)

SERVPRO of Gwinnett County Southeast enjoys being with our agents, vendors and adjusters for the fall and spring Southern Loss Association Golf and Tennis Tournaments.   We usually sponsor two or three golf foursomes and a doubles tennis team. After eighteen holes and the tennis tournament finishes comes the best part for us. That is when we get to visit and mingle with our agent and adjuster friends and get to know them better in a more relaxed and informal way. Every season our group gets larger with more participants. We think that Southern Loss offers our franchises SERVPRO of Gwinnett County Southeast or SERVPRO of Gwinnett County Southwest a unique opportunity to network with a very large group of people who are involved in the restoration business. A lot of the Commercial contacts we have made for our franchise have been through the Southern Loss Association Golf and Tennis Tournaments. We will continue to be active in this organization.

SERVPRO Tips for a Commercial Water Loss

5/29/2018 (Permalink)

If you find yourself in a commercial disaster the first thing you should do is call our franchises SERVPRO of Gwinnett County Southeast or SERVPRO of Gwinnett County Southwest at 770-448-5782 so that we can dispatch technicians out right away and we will make sure you get some help.

Tips until SERVPRO arrives:

  • Shut off the water source if identified.
  • Place aluminum foil or wood blocks under furniture legs.
  • DO NOT use regular vacuum to remove water
  • Locate insurance information
  • When we arrive we will do a very thorough dry out and complete it in a timely manner. We practice the science of drying...and we specialize in restoring your property. We are a "One Stop Shop" – Which means we are a company that can dry out your property, take care of your contents, and rebuild if necessary. Call our franchises SERVPRO of Gwinnett County Southeast or SERVPRO of Gwinnett County Southwest at 770-448-5782, we are available to you 24 hours a day, 7 days a week for all your commercial needs.

Call SERVPRO for your Commercial Needs

5/22/2018 (Permalink)

Commercial water damage can be caused by things such as rain storms, broken pipes, humidity, faulty appliances or slow leaks. This can lead to mold or bacterial contamination if you do not have it cleaned up properly. A full-service property restoration company like our franchises SERVPRO of Gwinnett County South can help your business recover from water damage. We understand that the damage needs to be mitigated quickly to minimize the downtime your business is experiencing, and we have 24-hour emergency response, every single day of the year in Gwinnett County and the surrounding areas. Our team of technicians is IICRC-certified and will identify what is causing the water damage and will work alongside utility companies and commercial plumbers to make sure your building is secure against any secondary water damage or loss. We’ll also get rid of any debris and hazards and start extracting the water from your commercial property. Once we’ve removed all the standing water, our technicians will start the drying process of your structure using equipment and techniques which are state-of-the-art. If there is Category 3, i.e. sewage water, present in your building, our professionals, who deal with hazardous materials, will use antimicrobials to ensure your commercial building is decontaminated and to protect you and your staff against any health risks. Part of the water damage cleanup process includes our technicians using special treatments to avoid mold growing in your building. In cases of long-term moisture where mold is already found, our certified mold remediation specialists will clean and get rid of as much mold growth as is possible. We will also decontaminate your property to stop any more issues and we can work alongside certified environmental hygienists to give testing and clearances so you and your staff can have a peace of mind. Our team has the equipment and the staffing to take care of a commercial water loss of any size. We can help you recover from industrial plumbing failure and major floods to any other loss your commercial building might face If you’ve experienced a commercial water loss, speak with us at our franchise, SERVPRO of Gwinnett County South by dialing 770-448-5782 for a prompt 24/7 response.

Common Causes of Commercial Water Losses

5/18/2018 (Permalink)

When business owners visualize water damage, they often picture a massive storm wiping out power lines, flooding offices, and shutting down businesses for days at a time. It is true that commercial water damage is often the result of floods and water that stems from weather events and storms.   However, many entrepreneurs and business space renters forget that storms and severe weather aren't the only causes of floods and water damage. Here are some of the typical causes of water damage to commercial buildings.  

1. Malfunctioning sprinkler systems Some older office and retail buildings still have outdated sprinkler systems that work in conjunction with fire protection systems. While such sprinklers can come in handy during a fire emergency, they can also cause commercial flood damage if they are faulty or in need of replacement. This could easily damage inventory and business assets.

2. Damaged appliances and equipment This cause of commercial flood damage is more common in restaurants and catering facilities, as well as any business that has appliances and equipment that make use of water. If the appliance fails and sends water across your building, especially during late hours when no one is around, you may come back to work and face a water emergency.  

3. Broken pipes and plumbing Just like in a residence, if the plumbing system in your workplace fails water damage could be the result.   

4. Backed up sewer lines This is another cause of commercial water damage that often catches business owners by surprise. Should the sewer line to your building back up or become damaged, realize the potential dangers of contaminated Black Water which can cause health effects and ruin products and office furnishings.   

If your business has suffered commercial water damage, our franchises SERVPRO of Gwinnett County Southeast or SERVPRO of Gwinnett County Southwest will get you back up and running again. Call us anytime 24/7 at 770-448-5782 for fast help.


5/10/2018 (Permalink)

SERVPRO blends customer service with accountability! They understand your responsibility to provide results to your shareholders and clients. SERVPRO is uniquely qualified to help when disaster strikes, making you their "hero" in their times of need. 

We are here to make you look good.

There are many ways to ensure success as an insurance agent. Having a strong office staff, a company who pays claims in an ethical and timely manner, advertising, being involved in your community, and maintaining a positive relationship with your clients are just a few. SERVPRO knows how critical it is that every job goes as smooth as possible, ensuring your clients trust you time and time again when they need help. Our teams are trained to reduce the lost time and mitigate the damages as quickly as possible. Whether it’s fire, water, mold or any other cleanup; we are here to help, 24 hours a day. 

Our team members are available for direct cellular calls 7 days a week, 24 hours a day. You earn your client’s loyalty by providing timely solutions. You provide help in a time of need. Instead of offering a call center solution, our team members are available to take the call on their business line! We will personally call your client back, offer a listening ear, and take away some of the fear they are experiencing.

Having a relationship with SERVPRO and our team of highly trained professionals has many benefits. We will ensure help arrives quickly (following our 1-4-8 time commitment), and our production team will help your clients regain control of their lives by treating them with respect, courteousness and working hard to get the job done correctly the first time. There are no unwelcome surprises with SERVPRO. Calling direct reduces wait times. The faster SERPVRO's team can arrive onsite to perform the cleanup, the better the results. 

That’s the SERVPRO difference. Contact us at the SERVPRO® of Gwinnett County South at 770-448-5782. We are always here to help!

Emergency Ready Profile

3/12/2018 (Permalink)

No one plans on a disaster, but you can plan to be “Ready for whatever happens” by letting one of our Marketing Representatives complete an Emergency Ready Profile on your business or office site. The best way to reduce business interruption following a disaster is to plan for it now. An Emergency Ready Profile will contain the following:

  • Emergency Action Checklist
  • Advanced Warning and Emergency Contacts
  • Emergency Contacts
  • Main Utility Information (Shut Off Locations)
  • Primary Contact Information (Work Authorization Contact)
  • Insurance Contact Information
  • Miscellaneous Contact Information
  • Property Overview
  • Building Access Information

Not too long ago we completed an Emergency Ready Profile on a well-established funeral home, but no one in the office knew where the water cut-off was located. The next day when the owner of the funeral home was on site, he showed our representative the water cut-off. It was under a brick under some azalea bushes! Can you imagine the scope of water damage if the owner were absent and no one else knew the location of the water cut-off. Needless to say, he was delighted to have an Emergency Ready Profile. Now he can enjoy his vacations more knowing that his company has a written emergency plan and a digital one.

By implementing an Emergency Ready Profile for your business, you can benefit from SERVPRO'S 40 years of experience in reducing the impact of any natural or man-made disaster. Call SERVPRO of Gwinnett County South at 770-448-5782 so we can create your Emergency Ready Profile today!

Restoring Your Lawrenceville Commercial Property After a Water Damage Event

10/4/2016 (Permalink)

Flooding and water damage events in Lawrenceville, GA commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Gwinnett County South

SERVPRO of Gwinnett County South specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.